Pragmatic Play is a developer of games for online casinos. This page reviews and lists casinos running its software. Last updated: July 13, 2016.
List of Pragmatic Play casinos
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|No||Llama Casino||Costa Rica|
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|No||Diamond VIP Casino||Curaçao|
|No||Golden Palace Casino||Curaçao|
|No||Grand Luxe VIP Casino||Curaçao|
|No||Mona VIP Casino||Curaçao|
|No||Rome VIP Casino||Curaçao|
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Review of Pragmatic Play casino software
While there are many online gambling software developers out there, not many offer products and services to the American gaming market. Pragmatic Play, a company with an awful reputation gained over the years operating under its former name of TopGame, is one of those firms that does design games that are open to this market. Unfortunately it has a chequered history and with the list of complaints from players against its licensees ever growing, we recommend players steer clear of all games produced by this company, whatever its current name.
The not-so-Top Games
Pragmatic Play develops a series of slots and table games that are then deployed to online casino operators throughout the world. The game selections themselves are pretty diverse in terms of options available, and include mobile and live dealer platforms to offer a variety of gaming options. Those looking to play mobile games can do so through their smartphone or tablet browser, as no app downloads are required to get in on the action.
The games themselves are fairly average, featuring ok graphics and stereotypical themes that you have seen elsewhere. Games like Sugar Rush, Dwarven Gold, and New Tales of Egypt showcase a custom Pragmatic Play feel that we can only say are pretty mediocre. The games are all developed in-house, and properties are created from scratch, as the developer does not hold any licensing deals with any popular franchises or brands.
The Live Dealer platform isn't the smoothest that we have seen, but it appears to get the job done, offering punters who may not otherwise have an option the chance to play webcasted table games from the comfort of their own home.
Pragmatic Play casinos offer a small number of progressive jackpots that have been well into seven figure territory for at least five years now: Bingo Slot, Monster Madness, and Stars and Stripes. We have been tracking these jackpots since February 2010 and to our knowledge none have ever been won. As crazy as it might sound, you probably would not even want to win one of these jackpots at most of this company's white label licensees. The vast majority have paltry payment limits of a few thousand dollars a month that could result in you being paid over a multi-decade period, assuming they existed long enough to pay it all.
Bugs, slow payments, and rogue behaviour
Back in 2009, flagship TopGame licensee Rome Casino was busted running several "buggy" slots that did not include wild symbols on the first and/or fifth reels. This made it impossible for players to win the major jackpot on each game as they required a payline of 5 wilds to win. It also significantly lowered the payout rates of the games when you consider all the other winning combinations that would no longer be completed by the missing wild symbols. Naturally the company claimed it was a bug and to its credit made restitution to affected players. The wider community was left to wonder how on earth such a bug could possibly get into a production gaming system, as there is no plausible reason that could explain even testing with such a configuration. The fact such a "bug" was allowed to go live once again highlights the lack of consumer protection when online casinos and their operators are set up in unregulated and unaccountable jurisdictions.
Aside from that extremely dubious incident, we have received many complaints from players about being slow paid, or not paid at all, by many TopGame white label casinos. The recurring scenario seems to be that its licensees are inexperienced affiliate operators who are either unable to maintain an adequate cashflow to pay their obligations in a timely manner, or simply unwilling to pay winners. For example, see Royal Kings and Rich Casino. There have also been public spats and involvement in tit-for-tat DDoS attacks between this company and its competition at various times. All in all, there is far too much smoke for there not to be a fire, so we recommend that players steer clear of this company and its products altogether.
Casinos Offering Pragmatic Play Software
Another major concern with Pragmatic Play are the many horrible white label casinos that run their software exclusively. Several of these casinos are out and out rogues that consistently delay or refuse to pay winners, and are appropriately blacklisted. However in more recent times it appears that the company has signed distribution agreements with game aggregators which has seen their games appear on multi-provider casinos, some of which are well regarded. Even so, we strongly recommend that you do not play games released by Pragmatic Play, no matter which casino you find them at.
Pragmatic Play / TopGame is a gaming software developer with a questionable history, whose games feel uninspired and are notorious for being offered by some of the shadiest and least professionally run online casinos. While there are a few good spots to play these games, particularly multi-platform casinos such as SlotsMillion, caution is the better part of valour when it comes to this company. Our advice is to avoid their games altogether and especially steer clear of casinos that run exclusively on their platform.