Pragmatic Play is a developer of games for online casinos. This page reviews and lists casinos running its software. Last updated: March 25, 2018.
List of Pragmatic Play casinos
Review of Pragmatic Play casino software
The not-so-Top Games
Pragmatic Play develops a series of slots and table games that are deployed to online casino operators throughout the world. The games are pretty diverse in terms of options available, and include mobile and live dealer platforms to offer a variety of gaming options. Those looking to play mobile games can do so through their smartphone or tablet browser, as no app downloads are required to get in on the action. Most of the old TopGame titles have been updated to run in browsers using HTML5 coding standards.
The games themselves are fairly average, featuring decent graphics and stereotypical themes that you have seen elsewhere. Games like Sugar Rush, Dwarven Gold, and New Tales of Egypt showcase a custom Pragmatic Play feel that we can only say are pretty mediocre. The Live Dealer platform isn't the smoothest that we have seen, but it appears to get the job done, offering punters who may not otherwise have an option the chance to play webcasted table games from the comfort of their own home.
TopGame used to offer three major seven figure progressive jackpots to punters. Due to the tiny monthly payment limits and awful reputation of most TopGame licensees we recommended that people not play them. However we did track them for more than five years and during that time they were never won. These games did not make the transition to Pragmatic Play and we can only speculate as to what happened to the accumulated player contributions. They certainly were not refunded to players or transferred to any new games run by Pragmatic Play.
Bugs, slow payments, and rogue behaviour
Back in 2009, flagship TopGame licensee Rome Casino was busted running several "buggy" slots that did not include wild symbols on the first and/or fifth reels in games such as Diablo 13, Wild Sevens, and Dougies Delights. This made it impossible for players to win the major jackpot on each game as they required a payline of five wilds to win. It also significantly lowered the payout rates of the games when you consider all the other winning combinations that would no longer be completed by the missing wild symbols.
TopGame claimed that it was merely a bug caused by the propagation of testing configurations into live games. To its credit it made restitution to affected players. However the wider community was left to wonder how on earth such a bug could possibly get into a production gaming system. There is no plausible reason that could explain why they would be testing their games with such a configuration. The fact such a so-called "bug" was allowed to go live once again highlights the lack of consumer protection when online casinos and their operators are set up in unregulated and unaccountable jurisdictions.
Aside from that extremely dubious incident we have received many complaints from players about being slow paid, or not paid at all, by many TopGame white label casinos over the years. Many of these casinos continue to operate today under the Pragmatic Play banner. The recurring scenario seems to be that its licensees are inexperienced affiliate operators who are either unable to maintain an adequate cashflow to pay their obligations in a timely manner, or simply unwilling to pay winners. For example, see Royal Kings and Rich Casino.
There have also been public spats and involvement in tit-for-tat DDoS attacks between this company and its competition at various times. Or the dubious story of the man we dubbed the world's luckiest punter who supposedly won the same gold bar at every single different Pragmatic Play casino. All in all, there is far too much smoke for there not to be a fire, so we recommend that players steer clear of this company and its products altogether.
Casinos Offering Pragmatic Play Software
A major concern with Pragmatic Play are the many horrible white label casinos that run their software under the operating company name Engage Entertainment Group. Several of these casinos are out and out rogues that consistently delay or refuse to pay winners, and have been blacklisted on this site for several years. However in more recent times it appears that the company has signed distribution agreements with game aggregators which has seen their games appear on multi-provider casinos, some of which are well regarded. Even so, we strongly recommend that you do not play games released by Pragmatic Play, no matter which casino you find them at.
Pragmatic Play is a gaming software developer with big question marks against its claim that it is unrelated to its poorly regarded predecessor TopGame. Its games feel uninspired and are notorious for being offered by some of the shadiest and least professionally run online casinos. While there are a few good places to play these games these days, particularly multi-platform casinos that aggregate games from many providers, caution is the better part of valour when it comes to this company. Our advice is to avoid their games altogether and especially steer clear of Engage Entertainment Group casinos that run exclusively on their platform.