NJ Orders bet365 to Pay Gamblers Over Bet Shifting

This week the New Jersey Division of Gaming Enforcement ordered gaming operator bet365 to pay out $519,323.32 to gamblers who bet on events that had the odds shifted by the company's software.

There are 199 wagers that had odds adjusted without regulatory approval, which is necessary in the Garden State. Those bets took place on twelve different dates between December 25th, 2020 and November 18th, 2022 and applied to various sports. The company's software as well as internal errors caused inaccuracies in the data feeds for the bets, which the company then apparently tried to void rather than paying out.

The DGE ordered bet365 to pay the gamblers involved in the dispute rather than issuing a fine. The company has ten business days to issue funds to the affected players. The company was given twenty business days to provide a plan on how it plans to resolve the technical issues involved in the matter.

The decision was made via a letter, which read in part: "Bet365 failed, in all instances, to recognize that although Bet365's house rules were approved by the division, it was with an express statement and caveat that Bet365 was prohibited from voiding any wager without prior division approval."

DGE Interim Director Mary Jo Flaherty added: "The failure of Bet365's internal software coupled with its manual trading errors caused its system to be unable to ensure the accuracy of its data feeds.

"These failures are both problematic as to Bet365's ability to conduct online gaming and the integrity and reliability of its operational systems and therefore unacceptable as they resulted in misleading wagering information that was relied upon by its patrons and ultimately lead to incorrect payouts for numerous patrons."

No comment from bet365 was available at press time.

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