This week the Alcohol and Gaming Commission of Ontario announced that it has fined operator Apollo Entertainment $100,000 CAD for violating the province's responsible gambling regulations.
The fines are related to the company's failures to intervene where players may be experiencing gambling-related harm. One such breach included a player losing $2 million CAD from Apollo over the course of four months without any intervention from the company. Apollo was also found to have not implemented an appropriate self-exclusion program. Furthermore, the company didn't properly educate their employees regarding the importance of responsible gambling and intervening when players are exhibiting at-risk behaviors.
After being made aware of the breaches, Apollo has worked to come into compliance by making better policies to protect players.
Apollo has been active since last September when the company was granted a gaming license for its brands.
Regarding the fine, AGCO CEO Tom Mungham said, "AGCO's goal is to ensure Ontarians can enjoy online gambling on sites that operate fairly, responsibly and provide important player protections.
"All registered operators have an obligation to proactively monitor patron play for signs of high-risk gambling. They must take appropriate actions to intervene and reduce the potential for gambling-related harm."