UKGC Fines LeoVegas £1.3 Million

This week the UKGC fined LeoVegas £1.3 million after finding the gaming operator had multiple failings related to licencing conditions in the country.

The regulator fined LeoVegas for lapses between October 2019 and October 2020 and found that the company had set review triggers for customer accounts too high. This resulted in customers betting or losing more than average before an investigation was conducted, and the company was unable to explain why this was set in this manner. Additionally, the company was found to have set the cool-off period for a 45-minute break at 6 hours of play, which was also considered to be too high.

LeoVegas also was found to have not acted on its own policies regarding customer interactions. There were also anti-money laundering failures, relating to (you guessed it) setting interaction review triggers too high.

In addition to the massive fine, LeoVegas will receive an official warning and will be forced to undergo an audit to ensure that further lapses won't happen.

The UKGC did note that LeoVegas did comply with the investigation and took immediate action to remedy the situation when notified of the lack of compliance.

Commenting on the fine UKGC Director of Enforcement and Intelligence Leanne Oxley said, "We identified this through focused compliance activity and we will continue to take action against other operators if they do not learn the lessons our enforcement work is providing.

"This case is a further example of operators failing to protect customers and failing to be alive to money laundering risks within their business."

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