Sweden's gaming regulator Spelinspektionen has announced that it has fined horseracing group AB Trav och Galopp SEK 2 million after the company was found to have various self-exclusion failings.
The company was found to have had multiple self-exclusion policy failures for a two-week period between January 13th and 28th, 2022. The company was found to have had its self-exclusion function unavailable to some customers during this time who were trying to log in using a mobile bank ID. The cause of the issue was a technical glitch, and the company discovered it on the 27th of January, fixing it within a day of discovery.
It is thought that about 100 customers were affected by the issue. ATP self-reported the issue to the regulator.
In a statement regarding the fine Spelinspektionen wrote: "The Gambling Act sets requirements that gambling activities must be suitable and conducted in a healthy and safe manner under public control. This means, among other things, that gaming must have strong consumer protection and that the negative consequences of gambling must be limited. A licensee must give registered players the opportunity to suspend themselves from gaming for a certain period of time or until further notice."
Spelinspektionen did note that ATG self-reported the issue, but also said that the glitch was "not insignificant" when deciding the fine total. The amount was weighed against revenues of SEK 5.5 billion annually.
No comment from ATG was available as of press time.