German Court Orders Betano to Refund Player

This story was published more than 2 years ago.

A German court has ruled that gaming operator Betano must refund a player's losses after the casino allowed a player to bet in excess of the country's mandatory €1,000 loss limit.

The player ended up losing €5,380 from February 20th to March 4th, which is well in excess of the €1,000 that the country allows gamblers to lose over the course of the month. The player is liable for the initial €1,000 in damages, but the court did rule that the excess losses were the responsibility of Betano.

The player retained a lawyer, Istvan Cocron, who said, "The provider allowed our client to bet more than the permitted €1,000 per month and therefore violated the gaming licence granted to it. We have therefore reclaimed the stakes that went beyond the limit of €1,000."

"For both online sports betting and online gaming, there was a far-reaching ban in Germany until July 1, 2021, and there is a good chance of winning back stakes that were lost."

The attorney also noted that his client has signed up for the OASIS self-exclusion program to keep him from gambling further.

This filing comes on the heels of a decision by a Frankfurt court to require an unnamed casino to repay €12,000 to a gambler who lost the money before Germany launched regulated online betting.

Betano has yet to issue a comment on this story.

About the author

Dustin Jermalowicz // News Editor
Dustin Jermalowicz
Dustin has a long-standing passion for gambling. He has been writing professionally on the subject and breaking industry news for Casino Listings since 2011. His favorite casino games include Blackjack, Poker, and Hi/Lo. A proud native of Detroit, Dustin currently lives in Michigan.
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14 June 2022 - 9:34am

At first I was a bit surprised to read this as it's not often that a court rules in favour to a player, but in this case it makes sense. If there's a maximum limit for losses, the casino should make sure that this limit works, especially in a regulated market.

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14 June 2022 - 3:28pm

I completely agree, blck. I like that the player was made responsible for that first 1,000 Euros, too. It's good to hold both parties accountable. I'm also happy the player signed up for self-exclusion, as it appears they need it.