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In Touch Games Fined £3.4 Million by UKGC

18 March 2021 by Therese Williams

This story was published more than 1 year ago.

Gambling operator In Touch Games Limited has been fined £3.4 million by the UK Gambling Commission for various failures related to marketing failures, money laundering failures, and social responsibility features.

In Touch Games was found to have not stating that a bonus may be offered if a punter provides identification, not using the procedures for customer interaction for seven customers whose activity indicated problem betting behaviors, not reviewing source of funds when it was requested, and more.

These multiple failings led to the huge fine for the operator, who runs the betting sites Slot Factory, Pocket Win, Mr Spin, Fortune, Dr Slot, Casino 2020, and Cashmo. Additionally, the operator was handed an official warning, and future violations could potentially lead to license revocation.

In a statement UKGC Executive Director Richard Watson said, "Through our challenging compliance and enforcement activity we will continue our work to raise standards in the industry and continue to hold failing operators to account."

About the author

Therese Williams // UK Correspondent
Therese Williams
Therese is a fervent fan of slot machines and pub fruities, often trying her luck at some of the top online casinos. She covers news for Casino Listings with a focus on the UK and Europe. Therese studied arts and creative writing at university and has written for newspapers in the UK.