The UK Gambling Commission has revealed that consumer complaints regarding casino operators have increased by 5,000% over the past five years.
Over the period there have been thousands of complaints, as 8,266 customers issued complaints in 2018. That number is up from 169 in 2013. The rise is being seen as a testament to the maturity of the industry. The move also coincides with a rise in online betting, as the number of active users have jumped as well.
Speaking about the numbers UKGC Executive Director Neil McArthur said, "We are pushing the industry to know its customers, and part of this is actually, possibly, a good sign because it's suggesting that consumers are demanding more of the gambling operators, and I would encourage them to continue to do that."
The UK betting industry is undergoing a set of changes, as lawmakers earlier this year instituted a lower betting limited on fixed-odds betting terminals. The machine's max bet dropped from £100 to just £2, with the goal of tamping down on gambling addiction. This, in conjunction with different marketing rules will likely see more complaints incoming as things settle down a bit.