UKGC: Casino Complaints Up 5,000%

This story was published more than 4 years ago.

The UK Gambling Commission has revealed that consumer complaints regarding casino operators have increased by 5,000% over the past five years.

Over the period there have been thousands of complaints, as 8,266 customers issued complaints in 2018. That number is up from 169 in 2013. The rise is being seen as a testament to the maturity of the industry. The move also coincides with a rise in online betting, as the number of active users have jumped as well.

Speaking about the numbers UKGC Executive Director Neil McArthur said, "We are pushing the industry to know its customers, and part of this is actually, possibly, a good sign because it's suggesting that consumers are demanding more of the gambling operators, and I would encourage them to continue to do that."

The UK betting industry is undergoing a set of changes, as lawmakers earlier this year instituted a lower betting limited on fixed-odds betting terminals. The machine's max bet dropped from £100 to just £2, with the goal of tamping down on gambling addiction. This, in conjunction with different marketing rules will likely see more complaints incoming as things settle down a bit.

About the author

Therese Williams // UK Correspondent
Therese Williams
Therese is a fervent fan of slot machines and pub fruities, often trying her luck at some of the top online casinos. She covers news for Casino Listings with a focus on the UK and Europe. Therese studied arts and creative writing at university and has written for newspapers in the UK.
2 replies • Last post


Forum AngelForum Angel
sharpe's picture
Location: Sofia, Bulgaria
Joined: 4 Nov 2014
Posts: 7646
Thanks given: 4239
Thanks received: 1165
29 August 2019 - 6:41pm

To honest I don't think those numbers are that surprising...frustrating for the players maybe but not surprising in my opinion.

With the introduction of more and more companies to the UK market and certainly the players numbers growing all the time I think that's quite normal tendency really.

High RollerHigh Roller
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2832
Thanks given: 2119
Thanks received: 1417
30 August 2019 - 8:07am

UKGC is the best authority as I think. The number of complaints are far smaller than what I imagined. Anyway, I still remember that the machine bet is limited to 2 pounds only, that was really a big change and protective method for players. Great.