LeoVegas Allegedly Encouraged Problem Gambler in UK

This story was published more than 5 years ago.

Betting operator LeoVegas is being investigated by the UK Gambling Commission for allegedly allowing a problem gambler to play on their sites, going so far as to encourage him to keep playing despite him depositing £20,000.

The violations came after a support rep locked the punter's account last year after they noticed some concerning statements from the punter. Despite being blocked, LeoVegas sister brands Pink Casino and Castle Jackpot continued sending marketing promotions. The punter was then able to set up an account at 21.co.uk (another LeoVegas brand), where he was found to be using a stolen credit card, and the account was once again locked.

That didn't stop LeoVegas from still sending him promotional emails, which is a major violation of the UK's betting laws. The group has previously been fined for such behavior, and it's almost certain that they're going to be facing harsher punishment this time around.

A UKGC spokesperson spoke concerning the violations, noting: "We are absolutely clear with operators about the rules that they must follow to prevent and protect their customers from experiencing harm from gambling. Where we see evidence that those rules are not being followed, we will investigate."

We'll follow this story and update readers as we learn more.

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About the author

Therese Williams // UK Correspondent
Therese Williams
Therese is a fervent fan of slot machines and pub fruities, often trying her luck at some of the top online casinos. She covers news for Casino Listings with a focus on the UK and Europe. Therese studied arts and creative writing at university and has written for newspapers in the UK.