Ladbrokes Paid £1M to People Who Had Money Stolen

This story was published more than 1 year ago.

This week UK newspaper The Guardian shared a story that reveals that Ladbrokes paid out nearly £1 million to five people who had money stolen by an addicted Ladbrokes VIP customer who then lost the funds to the company.

The revelation comes as the UK Gambling Commission is investigating the claims, and will reveal their stance on the issue, as facts are still being obtained. The gist of the story is that a VIP gambler stole the funds, which he then used to gamble at Ladbrokes. The company reportedly only made a half-hearted attempt to follow UK laws that require operators to establish that the "source of funds" was legitimate. The VIP customer was given gifts by Ladbrokes to keep him interested in the group, including travel to sporting events, and large credits to his account.

Furthermore, the company reportedly continued contacting the customer after he told a rep that he was struggling with addiction, offering incentives to get him back to gambling with them. Those who had funds stolen were given the money back, although the victims were required to sign a confidentiality agreement to get their restitution that forbade them from talking to the regulator.

No comment from Ladbrokes on the matter was available as of press time.

We'll be following the story and updating readers as we learn more.

Related casinos

usCasinoJurisdictionRatingPlay
Ladbrokes CasinoGibraltar, U.K.

About the author

Kingston Li // Asia Correspondent
Kingston Li
Kingston is a big fan of Baccarat and Texas Hold'em Poker and has tested his skills in tournaments around Asia and the world. He covers the latest gambling news from Asia for Casino Listings. In his spare time, Kingston enjoys hiking, video gaming, and playing disc golf.
4 replies • Last post

Comments

bgsharpe
Forum AngelForum Angel
sharpe's picture
Location: Sofia, Bulgaria
Joined: 4 Nov 2014
Posts: 7322
Thanks given: 3950
Thanks received: 1073
18 December 2018 - 8:01pm
#1

I thought at first the £1 penalty mentioned in the title paid by Ladbrokes is some kind of a joke but now I understand it's just a misprint.
Are you kidding me...returning the stolen money should be the least Ladbrokes could of done although it's not enough clear whether the steeling has anything to do with the gambling company itself..I assume not...so they still didn't follow the rules and usually some other operators have been fined stiffly for a lot less than that by UKGC so they should concider themselves lucky I guess.

CL - klaw

caWaroftheGods
Slots FanSlots Fan
WaroftheGods's picture
Location: Calgary
Joined: 27 Sep 2017
Posts: 1062
Thanks given: 453
Thanks received: 1059
19 December 2018 - 7:08pm
#2

I think the man needed some help, not a push and shove towards the slot machines.

sharpe

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 9244
Thanks given: 5196
Thanks received: 4644
19 December 2018 - 10:46pm
#3

Ladbrokes are going to be in huge trouble over this. They forced the people who had money stolen to sign a non disclosure agreement that forbid them from telling the UKGC what had happened, otherwise they wouldn't get their money back. In other words they were trying to hide what had happened from the regulator.

sharpe

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

bgsharpe
Forum AngelForum Angel
sharpe's picture
Location: Sofia, Bulgaria
Joined: 4 Nov 2014
Posts: 7322
Thanks given: 3950
Thanks received: 1073
20 December 2018 - 7:06pm
#4
CL-Ed wrote:

Ladbrokes are going to be in huge trouble over this. They forced the people who had money stolen to sign a non disclosure agreement that forbid them from telling the UKGC what had happened, otherwise they wouldn't get their money back. In other words they were trying to hide what had happened from the regulator.

Yeah, I hope they would be in trouble over this...just returning the stolen money is not acceptable at all.
Never had any experience with Ladbrokes and although they are a famous brand in the gambling world seems like they're often involved in a stories like that include some unloyal practices...hopefully there would be a huge fine in this one.