UKGC Hands LeoVegas £600,000 Fine

Today the UK Gambling Commission handed down a hefty £600,000 fine to LeoVegas for what it calls repeated failings related to advertising as well as handling of customers.

An investigation by the UKGC showed that there were 41 instances of misleading ads that were put out on behalf of the company with their authorization. Furthermore, LeoVegas was found to not return funds to 11,205 players who self-excluded themselves from the site. 1,894 self-excluded punters were sent marketing material, and 413 previously self-excluded players were allowed to gamble without applying a 24 hour cool off period or having a conversation with casino staff.

Commenting on the issue UKGC CEO Neil McArthur said, "The outcome of this case should leave no one in any doubt that we will be tough with licence holders who mislead consumers or fail to meet the standards we set in our licence conditions and codes of practice.

"We want operators to learn the lessons from our investigations and use those lessons to raise standards. "

LeoVegas will now be forced to pay the fine, pay for the investigation costs, and return the funds to players who self-excluded.

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sharpe's picture
Location: Sofia, Bulgaria
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4 May 2018 - 5:54pm

Surprised to hear that so reputable brand like Leo Vegas has been fined for so many violations especially against a problem gamblers but we know that from UKGC are pretty strict in that regard and rightly so I think.

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5 May 2018 - 9:28am

Wow, UKGC laid a strong measure on Leo Vegas. I can't register in this casino, so I wanted them to be punished for it, hahaha, just kidding Smile

Anyway, it is impressive what UKGC is trying to do for the addicts.