Crown Casino Fined $300,000 for Altering Buttons on Machines

This story was published more than 5 years ago.

This week Crown Casino was fined $300,000 for altering buttons on poker machines, which violated Australian gambling laws.

The Victorian Commission for Gambling and Liquor Regulation laid down the fine while also issuing a letter of censure to the company following the violation. The issue at heart is the casino's choice to put blanking plates over buttons on 17 of their gaming machines. The casino initially denied the accusation but eventually admitted to removing the buttons on the machines as part of a three week trial.

That move was against gambling laws, as they restricted options to players that should otherwise be available.

The regulator issued a statement on the matter revealing: "The blanking plates concealed play line options so that only minimum and maximum betting options were available. The commission considers that the way in which Crown used blanking plates in the trial constitutes a variation to the gaming machines and therefore required approval by the VCGLR, and that Crown's failure to obtain approval means it has contravened the Gambling Regulation Act 2003."

Crown Resorts is a major gamblign firm throughout the world, holding properties in Melbourne, Perth, London, and Macau. The company brings in billions of dollars annually, and employs thousands throughout their properties.

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Jeremy Wilson // Senior Editor
Jeremy Wilson
Jeremy has senior editorial responsibilities across all areas of the site. He lives in Sydney, Australia and has been working with Casino Listings in various roles since its inception in 2007. His go-to game is Blackjack.
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bgsharpe
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2 May 2018 - 5:26pm
#1

Yeah it sounds like a serious violation so I guess the Commission have all the rights to fine that Casino for so huge amount, the punters have been damaged by these altering buttons it seems.

auCL-Ed
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3 May 2018 - 12:15am
#2

Crown have been doing some seriously shady stuff. They "blank" the buttons for bet sizes they don't want the punters to use, so the buttons still work if people press them but it looks like they are non functional. They have also been caught shaving down the edges of buttons to allow people to insert these little plastic picks that can be used to wedge the buttons so they don't have to keep pressing them (like some kind of manual autoplay). The picks even have the casino's logo on them, so they can't even claim it was not their idea!

crown-pick.jpg

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bgsharpe
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3 May 2018 - 6:28pm
#3

Wow, that sounds like a serious manipulations from their side so I'm now staring to think the fine is maybe not big enough.