SkyBet Failed to Protect Self-Excluded Punters, Fined £1 Million

This story was published more than 6 years ago.

Internet betting site SkyBet has been handed down a hefty £1 million fine by the UK Gambling Commission after failing to comply with the country's self-exclusion laws.

The company had internal failures that allowed for 50,000 excluded players to receive marketing promotions from the SkyBet brand. Even worse, 700 punters were able to open duplicate accounts, despite being on that self-exclusion list, and 36,750 self-excluded players didn't have funds returned to them when the account was closed.

The fine will see SkyBet paying £1,008,600, with £750,000 going to different responsible cause charities.

Commenting on the fine the UKGC's Richard Watson said, "This was a serious failure affecting thousands of potentially vulnerable customers and the £1m penalty package should serve as a warning to all gambling businesses.

"Protecting consumers from gambling-related harm is a priority for us and where we see operators failing in their responsibility to keep their customers safe we will take tough action.

"SkyBet reported the issues to us quickly, cooperated with us and has taken this investigation seriously."

About the author

Therese Williams // UK Correspondent
Therese Williams
Therese is a fervent fan of slot machines and pub fruities, often trying her luck at some of the top online casinos. She covers news for Casino Listings with a focus on the UK and Europe. Therese studied arts and creative writing at university and has written for newspapers in the UK.
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28 March 2018 - 4:06pm

36,750 self-excluded players didn't have funds returned to them when the account was closed.

Wow, and that's basically a steal!

I thought at first the fine is too large but no so after read the whole thread, I can't believe how this so famous brands could expect they would get rid of the consequences, and yeah should be a warning for the rest too...if they haven't a spare million to share for charity of course.