This week it was revealed that the Iowa Racing and Gaming Commission fined two casinos in the Hawkeye State for violating self-exclusion policies with three punters, who either entered their casinos or were given promotional material.
The Casino Queen in Marquette, Iowa was given a $5,000 fine for putting out a promotional mailing to someone on the self-exclusion list. The casino hasn't had any other violations in the past year, and the group's casino manager Dan Ostert says that they've taken steps to ensure that mailing lists are cross-referenced with the exclusion list in the future.
The other casino fined was the Rythm City Casino out of Davenport, which was given a $3,000 fine for one offense and $5,000 for another. Their violation was allowing a woman who'd been blacklisted to use a fake ID to take in a large $1,500 jackpot in May. Rythm City's manager said that the self-excluded punter frauded them, and that in the end their security team caught the scam. The larger fine was given when the casino allowed a self-excluded player to register and receive a player's club card.
Speaking about his casino's violations Rythm City General Manager Mo Hyder said, "Obviously there was a major breakdown, we do have all the polices and procedures and systems in place to address such issues. Unfortunately, due to human error we did have this issue of noncompliance."