This story was published more than 2 years ago.
This week Gala Interactive was informed that it has been fined a huge £2.3 million sum from the UK Gambling Commission for breaching rules meant to protect customers.
The fine was the result of an investigation, which took place after two punters lost £1.3 million after displaying problem betting behavior. The regulator concluded that the company didn't interact effectively with the two, and that the group also didn't have written policies in place that could have prevented the issue from getting to be so high. The first punter stole from his employer to fund his addiction, while the second stole property. Both have since been jailed.
Gala admitted its fault in the matter, and will pay the fine in a split way. The company will pay £1 million into a research fund that looks into gambling addiction. The rest will be paid to
Speaking about the fine UKGC CEO Sarah Harrison said, "We will continue to take robust action where we see operator failures that harm consumers and the wider public. It is the responsibility of all operators - particularly key decision makers in those companies - to ensure they are protecting their customers and step in when there is behaviour that might indicate problem gambling."
"This did not happen in this case and the £2.3m penalty package should serve as a warning to other operators."
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