This story was published more than 6 years ago.
Internet casino bgo has announced that they're going to be removing minimum wagering requirements on bonuses beginning October 15th, as they work to improve their product for punters.
The group's bgo Casino and Power Spins sites will have real cash only or wagerless free spins which will give the group an advantage over most of its major competition. Nearly all sites have wagering requirements on bonuses, with many requiring punters to wager between 30-40x the bonus amount. The move is likely a way for bgo to stop from being hit by regulators, as it has paid out more than £300,000 in fines recently.
Company CFO Hannah Westley says that they decided to offer the new no wagering requirement bonus after players made their voices heard. She also noted that much of their customer support time was being spent answering questions related to bonus terms.
"We obviously list them in the T&Cs but your average player doesn't immediately understand what a turn requirement means and can become frustrated easily when not being able to withdraw immediately after a win with an active bonus," Westley said. "And then of course, different games carry a different contribution to turn percentage it can be quite confusing."
"In our opinion real players aren't interested in bonuses laced with restrictive terms in any case, and rather than spend our time helping people understand wagering, it is our aim to turn the model on its head and win loyal customers over by offering a fair and simple environment in which to play."
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Comments
That obviously sounds great but I'm not really sure how it's gonna work. Also for me it always seems more complicated when match bonuses are wager free as there's always something hidden- huge minimum withdrawal amount etc.
Oh, it is surprising, bgo will give wagerfree bonuses. I wonder how their bonuses would be like. As I remember, even slots contribute 90% only for active bonus, and there were no 100% contribution games, in the past.
Yeah as I said, it sounds good but I am curious how it will actually work. It could attract many new players.
Well its nice to see a rare casino operator that can see the forest for the trees. I've been saying for years that casinos could stand out and save loads in support costs by not offering bonuses or getting more creative with their promotions... but what would I know? 😉
2 sharpe, blck
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I think it's a brave move from the casino and hopefully both sides would benefit from it.
Wagering requirements are my most disliked t&c of any casino, this is why I'm a big fan of PlayOJO, and now it looks like I'll be giving BGO a seemingly deserved second shot, with taking away the wagering from their casino bonuses.