BetOnline Live Blackjack Dealer Allegedly Cheats on Camera

Recently a player at BetOnline was dealt a losing hand on a live dealer blackjack game. Ordinarily this wouldn't make news, as thousands of losing hands are dealt out every day, but it was the dealer's actions on that hand that led sharp-eyed players to believe that he had cheated, causing the player to lose.

The incident in question was raised by a viewer of blackjack player Michael Morgenstern's Youtube channel, who was playing at the live dealer casino at the time. Morgenstern was at first base while the player with the handle "The_Lawman" was the third player from the right. The_Lawman had an 11 versus the dealer King after foolishly deciding to split a pair of 2s and busting the first split hand, and opted to double down. The dealer reached for the shoe, appearing to feel the top card with his thumb, then pushed the first card up and pulled the second card out from underneath. The player was dealt a 6, giving him a 17 for his hand, while the dealer pulled the top card for an 8, giving him a one point victory over the player. Had the cards been dealt in the correct order, The_Lawman would have stood with an 18 and the dealer would have been forced to draw another card while holding a hard 16, with a high chance of busting.

Fortunately, Morgenstern was recording the gameplay session on his computer and streaming via Youtube. He was oblivious to the questionable deal at the time but was alerted by a viewer of his channel after the event. An edited video of the deal now has more than 660,000 views on YouTube.

Whether or not the player was intentionally cheated is up for debate, but it is clear that the motion of the dealer's hand on the shoe certainly was not up to snuff for a supposedly professional dealer. BetOnline released the following statement apologising for the mistake, claiming that the player had been reimbursed for the loss, and announced that they had already dropped Global Gaming Labs for Visionary iGaming as their live dealer software provider.

Quote:

Subject: BlackJack Cheating

Good day,

Thank you for contacting Customer Support.

Trust this email finds you well.

We would like to profusely apologize on behalf of all parties involved as this was a simple human error. The player would have clearly won the hand in question if the cards were dealt without error.

We have escalated this matter to have the video reviewed as we are unable to do that over here at the CS department and with the review we have seen that there was indeed an error. The player who suffered this loss has been fully reimbursed and further procedures have been put in place to ensure this will not happen again.

We are sincerely sorry that this had happened and apologize for the inconvenience but rest assured the player affected has been reimbursed accordingly and this will not happen again in future.

Thank you for your understanding.

Good luck and enjoy!

If you have any other questions or require further assistance, please do not hesitate to contact us.

Best Regards,

Bree
Player Services Department

BetOnline

Note: this article has been updated with the statement from BetOnline customer service and to clarify that Morgenstern was not the player affected by the suspect deal.

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auCL-Ed
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21 February 2017 - 11:30pm
#1

This is very very suspicious. The obvious question is how would the dealer know the values of the cards in advance? He appears to feel the top card with his thumb before performing the switch so it is possible that the cards are marked. However that does not explain how he would know the value of the second card, unless there is some kind of device in the shoe that records the order of the cards and relays that to the dealer through an off-camera screen or something.

If it is cheating, it has to be one of the dumbest things I have ever seen. For starters it is "only" a $100 bet so hardly going to break the bank, and it is all on camera which makes the mind boggle even more. Why would they try that given the circumstances? I can't even begin to imagine.

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usReckless Bets
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22 February 2017 - 12:27pm
#2

I read that the cards are "shuffled" off-camera and then brought to the shoe without being further shuffled. It's entirely possible the order of the cards is known. Very shady.

usbarbadosslim93
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22 February 2017 - 1:30pm
#3
Reckless Bets wrote:

I read that the cards are "shuffled" off-camera and then brought to the shoe without being further shuffled. It's entirely possible the order of the cards is known. Very shady.

Interesting. I've played a lot of live dealer games and the cards have always been shuffled by the dealer on the table. I've never heard of cards in the shoe being delivered, and would think that'd be a major fairness issue. Where'd you hear that from?

usReckless Bets
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22 February 2017 - 2:46pm
#4

Looks like the comment may have been deleted since, but there's a ton of discussion here: http://reddit.com/r/LivestreamFail/comments/5uwl7b/popular_online_casino...

auCL-Ed
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22 February 2017 - 10:08pm
#5

Actually no when the cards are shuffled at this studio (Global Gaming Labs) it is done on camera using the little black table you can see in the video to the dealer's right, or our left, by a second dealer or pit boss. You can see in the video that there is a shoe of red cards on the table ready for when the shoes need to be swapped.

I find it very interesting that since the time we and other sites published this story, the video has been edited to blur out the face of the dealer, the guy streaming, and BetOnline's logo in the top right corner. Clearly there are things going on behind the scenes here and the casino is not happy.

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lvblck
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26 February 2017 - 11:44am
#6

I was astonished to see that. I mean, it is so obvious that he is lifting up the first card. And the video has so many views that it is definitely bad reputation.