The regulator found that two of Paddy Power's customers at one of the firm's retail shops were not protected by the company, and one of its customers ended up being convicted of several crimes. Because of this, Paddy Power was chided by the Commission, whose Program Director Richard Watson said, "We expect the industry will learn the lessons from this case - it is their duty to keep crime out of gambling and protect vulnerable people from harm."
"If operators don't implement processes and policies aimed at doing this then they risk losing their operating license. Paddy Power failed in its dealing with three customers and is now facing the consequences of these actions in a very public way."
For their part Paddy Power is vowing to change its procedures, and will share its shortcomings with other gaming groups to ensure the violations do not happen again.