The UK Gambling Commission has approved Alternate Dispute Resolution for Consumer Dispute firms in the country, allowing outside companies to mediate disputes between punters and casinos.
The list includes nine companies, which includes eCOGRA, BACTA, Centre for Effective Dispute Resolution, IBAS, the Isle of Man Gambling Supervision Commission, Jennifer Gallagher (Lindsays), Joel Goldman, the National Casino Forum, and the Tattersalls Committee.
The application process is still ongoing, and more applicants will be added to the list as they are approved. The companies will be approved to help resolve disputes between gamblers and casinos, providing an unbiased mediation that will look at the facts of each case.
Casino operators will be required to begin using one or more of the above-mentioned dispute firms by the end of this month, and must be completely compliant with the regulations put forth by October 1st.
Those interested in reading the list of alternative dispute resolution groups and the verticals they cover can do so here.