This story was published more than 5 years ago.
A punter playing the RTG video slot Spirit of the Inca thought he hit it big with a $1,684,999.60 jackpot win at Jackpot Capital, but was then dismayed to find out the win was an error set off by a technician testing a server.
The player hit it big and was elated, but soon found his account locked by Jackpot Capital casino management. A week later the punter found his account was unlocked and the win was still in his ledger. He then tried to withdraw the money only to see the payment denied. When the punter contacted casino management he was informed of the error and offered $1,000 cash to the affected player.
The error occurred when an RTG technician said that they were carrying out routine checks on their test server, but instead accidentally used the operational one to do the test. That resulted in the player thinking he won the jackpot when he really hadn't.
RTG's parent company Hastings International BV has issued a statement on the matter, saying they have taken steps to prevent the issue from occurring again, and that the company's terms and conditions void all winnings that are the result of a technical failure.
Casino Listings will update this story as more developments arise.