The statement revealed that all withdrawal requests are being processed, but may take manual approval by management, requiring more time. Customers are urged to request a withdrawal by May 24th, although the casino will continue to process payments thereafter.
The UK Gambling Commission released the statement, but said that they cannot verify that the statement will be accurate. Metro Play claims it will be unable to respond to customer requests, as the company claims that only a skeleton staff remains to process payments.
Those interested in reading the statement can do so here.