eCOGRA announced this week that they have been certified by the UK Gambling Commission to act as a dispute resolution group to sites licensed in the jurisdiction through the Alternative Dispute Resolution group. The service is able to be accessed through the eCOGRA website and can process disputes through more than 365 online casinos and will not charge any fees to players.
Commenting on the certification eCOGRA CEO Andrew Beveridge said, "eCOGRA has developed a sophisticated software system to help manage and expedite the resolution of disputes with UKGC-licensed operators, and this, harnessed with the eCOGRA ADR team's considerable experience in online gambling mediation, will help resolve most disputes within 72 hours."
The head of Alternative Dispute Resolution Tex Rees added: "eCOGRA has many clients using us for games testing in our capacity as an approved test house, and for performing annual security audits as required by the UKGC."
"We've included ADR in our service offering as we know how important it is to players to have an impartial mediator handling their issues with operators. From an operator perspective it is equally important that our clients can come to us for a full suite of services involving independent third parties as required by UKGC regulations."