$ £

Kahnawake Gaming Commission Releases Dispute Stats

The Quebec First Nation online betting jurisdiction of Kahnawake has released its latest report on the gaming disputes for the full year of 2013, noting a low number of complaints filed by disgruntled punters.

The report issued by the Kahnawake Gaming Commission revealed that 317 new complaints were added last year to 332 outstanding cases from 2012 for a total of 649.

The complaint breakdown was like this:

  • 86 of the claims were rejected as not being valid;

  • 311 were attributed to Absolute Poker/Ultimate Bet, and were not able to be resolved due to the group's assets being seized by the Justice Department;

  • 41 complaints pertained to locked or closed player accounts;

  • 118 complaints concerned late, delayed, or non-payment to player - a subject that attracted the most complaints;

  • 37 complaints were about questions of fairness on operator sites;

  • 56 complaints were categorized as miscellaneous.

By December 31st, 234 cases were resolved, with 124 being unfounded, while 110 were ruled in favor of the player. 18 of the cases remain unresolved and will carry over to this year.

Share this