Kahnawake based betting firm Bovada Poker got hit with a technical issue over the weekend, blocking players from logging in and playing games.
The issue arose on Friday and was reported by Bovada on its Facebook page. The initial post by the firm read:
"We are experiencing ongoing technical problems due to suspiciously high traffic to our website over the last two days. We apologize for any impact this is having on your ability to place wagers with us and ensure you we are doing our best to identify the source of this traffic and also mitigate its impact to our systems and products. We will provide further updates as available and thank you for your patience."
Later in the day Bovada updated its status again, noting:
"While we still have not identified the source of the traffic, we have resolved the latest technical issues that were caused by the extremely high volume and our website and products are all available and stable again. We are doing our best to put additional protection in place should this happen again. We will of course keep you updated in such an event.
We know the importance of providing consistent service to you all and want to again thank you for your patience and understanding."
The issue was resolved by Saturday, and Bovada indicated that players who bought in to various tournaments would have their balances credited.
A final Facebook status update on the issue game players details on how to resolve any issues that were not automatically fixed.
The final post read:
"Thank you everyone for your patience over the last two days as we experienced technical issues in our Poker Room off and on as a result first of suspiciously high traffic, and then from the ongoing impact this traffic had on our internal systems. We are confident that as of midnight (12:00 AM ET) last night the last of these issues were resolved.
To players who were directly impacted by the issues, either unable to complete a tournament they registered in or were playing in a tournament when it was cancelled and did not automatically have their buy-in returned, we will be working to issue the appropriate credits. If you were unable to finish participation in a tournament during the affected time frame and you do not receive a credit by noon (12:00 PM ET), Sunday, April 28th please contact our customer service team at 1-888-263-0000 or [email protected]"
As of Monday the issue appeared to be resolved and players were logged in and reported being able to play.
While it sucks that their poker client went down, I have to say that Bovada's PR team did a great job on keeping players informed as to just what was happening.
I can forgive downtime and errors (we are all human, stuff happens), but when firms clam up it hurts their brand.
Good job, Bovada.
"suspiciously high traffic" sounds like they suffered a DDOS attack.
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You know, I go ahead and give them credit for good PR and then I remember that I played a NFL Draft pick'em challenge through Facebook. I ended up checking, and I got 7th place in it, meaning that I should have gotten $20.
Not even a peep from them yet. This was supposed to be credited on Saturday.
Check that. I JUST had my balance credited with $20. So they did get it there, just took a while.