A punter who won €77,000 at Balzac Casino is claiming that his account has been seized by the casino's management and seemingly has no desire to communicate with anyone regarding the issue.
The player amassed the large balance while playing at the casino and winning €32,000 in one jackpot, but later had his balance seized by the Rival powered casino's management. The casino has been open since 2011 and is licensed in the Netherland Antilles.
Unable to get any effective response from Balzac, the punter turned to online gambling site Casinomeister whose manager agreed to work as a mediator between the player and the casino.
That manager spoke out on the website regarding the issue, saying: "We submitted the details to the casino several times without reply. When they were warned that the next step would be a public statement regarding their mismanagement of the player's case they finally responded saying: 'Very sorry, can't imagine what happened to your previous emails'."
"In this response they said 'we have not received all the requested documents' and that they had no problem paying the player once those documents -- which they described in detail -- were received."
"I passed this on to the player, within a week he had provided them to the casino and ... nothing, no response at all."
"For the next several weeks I tried time and again to get a statement from the casino regarding the status of the player's payments: nothing."
"Finally the player reported that the casino had simply removed the player's current balance -- including a recent deposit -- and left the account at zero."
"Warning: Balzac Casino is confiscating player winnings and deposits without warning or explanation, ignoring player complaints."
The entire ordeal can be read at: http://www.casinomeister.com/forums/casinomeister-warnings/53058-balzac-...