beMatthias S
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30 May 2018 - 1:01pm

Many mistakes on the website

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I'm not sure why they don't update the casino data frequently but many casinos on this website are not available to belgian players anymore.

I've tried adding comments to the casinocruise review page to say that this casino is not accepting belgian players anymore. The comments were accepted by the webmaster, and then nothing happens...

Either the person who is monitoring the comments is too lazy to change the settings of CasinoCruise, or they're just too stupid. It's really frustrating when you point to errors and nobody doesn't even bother to correct it.

And there are many, many more mistakes on this website. Errors about the countries a casino is accepting, errors about the software they are using, and so many more. This website is updated awfully.

CL-Ed

usbarbadosslim93
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30 May 2018 - 5:14pm
#1

Hey Mathhias, thanks for reaching out. There's a lot of information on this website, and the staff here does work to try to update the information to the best of their ability. I think it's often overlooked how often terms, countries, software and such change. There are regulations constantly shifting in licensed markets, and changes are happening daily.

When you couple in that there are more than 1,600 casinos in the database, things may not be updated instantly. I know for a fact that the team here works to update things to the best of their ability, and is constantly on the lookout for things like predatory terms that can be changed in the terms and conditions.

Of course, CL isn't perfect. There are some bugs on the site, and some database information can become outdated. The team does work hard to get to the information correct to the best of their abilities, but I think you need to remember that we're human too. In regard to your commenting, just because the comment was accepted doesn't necessarily mean that an admin saw it. There are a lot of comments on this site, and its impossible to catch them all.

With that being said, I went through and checked the terms and conditions verbiage at CasinoCruise, and you're right. Belgium is on the restricted list for the site. I'll work with the team to make sure that this is reflected in the database.

I would argue that we're not lazy and certainly not stupid, as you claim. I know every team member here works hard to provide honest and accurate reviews of online betting sites. Unlike a lot of other sites, we go in deep and do in-depth reviews of casinos in order to protect players. We certainly work hard to ensure you're getting information that you can actually use.

Thanks for at least taking the time to reach out to us. The team will work to update the information.

3 CL-Ed, sharpe, coolsongss

auCL-Ed
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31 May 2018 - 12:46am
#2

Matthias, first thanks for pointing out the mistakes you have found.

Slim pretty much explained it all succinctly - we sure aren't lazy or stupid (I hope) but keeping a database of hundreds or thousands of casinos up to date with softwares and country restrictions that can change overnight is a never ending challenge. In most cases when a casino shuts down from a certain country they often do it because of laws in that country so they are not keen to let anyone know that they used to accept players from there. Over the years we've seen all kinds of stuff, for example:

- Casinos that stop accepting players from a country and don't update their own T&Cs.
- Casinos that do update their T&Cs but don't tell anyone.
- Casinos that don't even specify a list of excluded countries, leaving us to work it out manually based on the list of countries in the registration form or attempting to sign up using a VPN (inevitably we're going to miss some as they change over time).
- Casinos that change their exclusions based on legal changes, a change in their platform or software supplier, moving their own base of operation to another country, inundation from bonus hunting groups etc.

I'm sure you get the picture.

I realise that we're never going to be 100% accurate because it simply is not possible. So a while ago we created a forum thread where our members can post corrections and we reward them with CLchips that can be spent in our shop. You can check it out here, and in future I encourage you to post any mistakes you find there.
Casino Listings bug hunt. Earn CLChips!

On a personal note, I am usually the one who keeps this stuff up to date. In the last week I have been without power for a couple of days and have moved half the contents of my house into the other half while three rooms get repainted and electrical repairs done on them. So my stuff is all over the place and I have not had the time that I usually have to devote to this.

2 sharpe, coolsongss

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beMatthias S
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31 May 2018 - 1:54pm
#3

Hello Ed and Slim,

Thank you for replying so swiftly and professionally. The biggest frustration was that I commented twice on a casino review pointing out that there was an error with that casino. It seems all comments are approved manually. My two comments were accepted but nothing was done with the feedback provided. If there was time to approve the comments, why wasn't there time to update the database at the same time.

I believe, if I didn't post this message on your forum, the error would still have remained in the next few months.

Anyway, thank you for pointing me to a forum thread dedicated to bugs and errors. I believe if I post them there, there's a higher chance of the issues being corrected.

CL-Ed

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31 May 2018 - 3:56pm
#4

Just hire another 50 people to deal with all this kind of stuff Ed...you're either lazy or stupid to not see that Joking I will complain in the bug thread too about it Joking

CL-Ed

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31 May 2018 - 4:12pm
#5
Matthias S wrote:

Hello Ed and Slim,

Thank you for replying so swiftly and professionally. The biggest frustration was that I commented twice on a casino review pointing out that there was an error with that casino. It seems all comments are approved manually. My two comments were accepted but nothing was done with the feedback provided. If there was time to approve the comments, why wasn't there time to update the database at the same time.

I believe, if I didn't post this message on your forum, the error would still have remained in the next few months.

Anyway, thank you for pointing me to a forum thread dedicated to bugs and errors. I believe if I post them there, there's a higher chance of the issues being corrected.

Thanks for the cordial response. Actually, after you get approved as not being spam, the comments are automatically approved. We have so many people posting that we can't keep up with manually approving each comment. If we did, we'd be reading about Indian love gurus for hours each day.

Anyway, I'm happy that we got it all sorted out for you.

CL-Ed

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31 May 2018 - 5:07pm
#6

Hi, Mathias,

People can have some different purposes to visit and stay in the online gambling forums, or just search for other online forums.

Country blocks can be a big issue, especially for those who just got interested in online gambling and/or are looking for good casinos with good services (like favorite games/softwares, match bonuses, free bonuses, available payment methods, reliable/faster withdrawals, etc.).

But, for many people with some experience in online casinos and online forums, country block is not a big issue at all. You can find another good casino easily, with some exceptions (ex. US players)

For 4 years I have been playing in many casinos and been checking some dozens of online forums, Casinolistings is the best online forum in many ways.(or maybe 2nd Smile ).

I hope that you would found out good points, too Smile

CL-Ed

lvblck
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2 June 2018 - 7:05pm
#7

I think it's great that you've noticed these things and are commenting regarding them. I also know that it's nearly impossible to track all of these changes as the country restrictions change all the time.

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5 June 2018 - 1:12am
#8

Case in point today: I was updating our list of exclusions for Tropezia Palace Casino. This is what their T&Cs page says:

Tropezia Palace does not currently accept players from the following countries: Afghanistan, Albania, Algeria, Angola, Cambodia, Ecudaor, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom.

So there are 43 countries excluded and we can easily add them to our database, in fact we already had. But we had been told that a country that isn't on that list is not allowed to play there and when I visited via a New Zealand VPN connection I got a message to that effect too. So I go to the registration page to check, as many casinos limit the options on their sign up page to the countries that they do accept. But their country drop down field has 229 options, basically every country on Earth in it. The page then shows you a message saying sorry we don't accept players from wherever you are after you pick your country. After working through that list it turns out that there are only 18 countries or related territories that they actually accept players from.

I'm sure you can see how that sort of thing is infuriating and time consuming and how it makes it very difficult to maintain an accurate list! Angry

2 sharpe, coolsongss

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Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

bgsharpe
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5 June 2018 - 9:38am
#9

Yeah, it would it be a lot shorter list if it's of the countries they accepting a players from not the excluded one and then a couple of months later the 18 accepted counties list could get even shorter(i.e the other list would be longer) and the info still won't be up to date and that's just for a single casino.
More than tough task...quite impossible really.

beMatthias S
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6 June 2018 - 12:52am
#10

Maybe a poorly updated T&C can be taken into account when giving casinos a score. Very few good casinos out there.

beMatthias S
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10 June 2018 - 3:14pm
#11

Why don't you just add a feedback button on every casino's page? Would make it a thousand times easier and faster to report mistakes and errors.

CL-Ed

auCL-Ed
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11 June 2018 - 4:32am
#12

Good idea - I'll see what we can do

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

auCL-Ed
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15 June 2018 - 4:45am
#13

We now have a feedback form on many of the pages on the website. On most pages it is at the bottom of the main content of the page, just before the comments. You can access it by clicking the link that says

Notice an error on this page? Click here to let us know.

Submit your feedback and it will email us immediately.

2 barbadosslim93, sharpe

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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15 June 2018 - 10:39am
#14

Good job Ed, should be a useful tool I believe, although your mails list will be even longer now I guess Tongue

CL-Ed

usbarbadosslim93
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15 June 2018 - 1:52pm
#15

That's a cool feature. I like that constructive criticism led to something useful being created.

CL-Ed

auCL-Ed
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16 June 2018 - 7:57am
#16

Hahah yes we've already been notified about a few things, mainly free games that aren't working. But seeing as we have a thousand or more of those games it is proving quite helpful.

sharpe

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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16 June 2018 - 10:54am
#17

Speaking of games... could some fresher video pokers to be added in the free section Ed?

I think there's some better games these days including multiple paylines too or at least I find them more attractive.

auCL-Ed
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17 June 2018 - 12:52am
#18

Let me know who the provider is and we'll look into it. We haven't added any table or video poker games for a long time, just mainly slots as they are by far more popular.

sharpe

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

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17 June 2018 - 5:16pm
#19

I will pm you for this Ed, perhaps it's not the right thread for that here.

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18 June 2018 - 1:16pm
#20
CL-Ed wrote:

Let me know who the provider is and we'll look into it. We haven't added any table or video poker games for a long time, just mainly slots as they are by far more popular.

I think that Iron Dog and NoLimitCity softwares are quite nice in game quality.
Both softwares are new, so there are not many games.

CL-Ed

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