CLchips are our way of rewarding you for contributing to our community by making comments and posts, participating in competitions and more.
We detect your country to filter casinos that do not accept players from where you live, and we display bonuses and jackpots in your preferred currency where possible.
→ Change your preferences
Hi People, wish I'd found this site before I made a deposit into Palace of Chance. I've played this casino before sucked in by the good bonuses and no playthrough, won a few quid but took about 3 months before I got my winnings. Like a twat and after a few beers I got an e-mail from them for a 220% bonus no playthrough bonus.
I deposited 200$ then put in the bonus code for the 220% bonus, didn't work so contacted online chat. Was told you are not allowed this bonus and I should have known that! Asked for a refund and they said it would take 30 BUSINESS days to refund. I demanded my money back now or give me the bonus you said I could have in the e-mail. They offered me a 180% bonus with 60x playthrough, not wanting to risk that I demanded my money back now.
They said I must wait for the refund or take the 180% bonus x60, I said I would phone my bank and cancel the deposit, they said if I made a charge back I would be banned from all online sites. I thanked them for cheating me and said I will phone the bank in the morning, the reply was' I beg or pardon'.
Any advise on what the best thing to do now.
2 CL-Ed, Twoontuesday
30 days is disgraceful. As you are from the UK I assume you have access to an e-wallet like Neteller or Moneybookers. If so they should be able to refund you immediately via one of those. However if they ask you to make a deposit using one of those methods "to confirm" or something like that then I would be very wary.
If you look on our casino blacklist page this group of casinos are listed in prime position right at the top there - along with contact details for a guy called Marty Davis who works for them and has been helpful in getting people paid in the past. You could try contacting him directly.
However if you don't have your money refunded within a couple of days you do have the option of doing a chargeback via your bank. It is true that if casinos know that you are a player who charges back then they will usually refuse to let you play. However this group is well known for its dodgy treatment of players so I am sure you would be able to explain the situation if needed in the future to an honest casino. So don't let that dissuade you.
One last bit of advice - you're in the UK so you have a fantastic choice of good casinos which are licensed and regulated in the UK, Gibraltar, Alderney etc which are run by proper businesses. Stick with them and forget the crazy Costa Rican clip joints like this one and others in the Virtual Casino group. On our home page at the top right we have a list of 5 or 6 recommended casinos, and you should be getting a UK-specific list if the site detects you are in the UK.
Anything else you want to know, just ask.
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
When I first started playing many, many moons ago, I played at Cool Cat (same group which runs Palace of Chance) myself. It when then and there that I learned how many casinos lack integrity. I also had experience problems receiving my winnings in a timely manner. After a few weeks, I was forced to file a complaint with Central Disputes (www.centraldisputesystem.com). It was so long ago that I honestly cannot remember whether filing the complaint helped or not. However, the situation did have an upside--I learned to investiage every casino thoroughly before playing, and I always run for hills if I find out that a particular casino is linked with that casino group.
Unfortunately I don't think CDS will help with this group as they are a law unto themselves. In fact I just checked and none of their casinos are even an option on the CDS complaint form where you select the casino that the complaint relates to.
Join our global community of casino players and share your views, tips, and fun.
Earn CLchips by chatting in our forum, then spend them on prizes in our shop.
Love it? Hate it? Rate your favourite casinos and casino games right here.
These are the most recently updated forum topics: