Palace of Chance casino - Cheat

30 days is disgraceful. As you are from the UK I assume you have access to an e-wallet like Neteller or Moneybookers. If so they should be able to refund you immediately via one of those. However if they ask you to make a deposit using one of those methods "to confirm" or something like that then I would be very wary.

If you look on our casino blacklist page this group of casinos are listed in prime position right at the top there - along with contact details for a guy called Marty Davis who works for them and has been helpful in getting people paid in the past. You could try contacting him directly.

However if you don't have your money refunded within a couple of days you do have the option of doing a chargeback via your bank. It is true that if casinos know that you are a player who charges back then they will usually refuse to let you play. However this group is well known for its dodgy treatment of players so I am sure you would be able to explain the situation if needed in the future to an honest casino. So don't let that dissuade you.

One last bit of advice - you're in the UK so you have a fantastic choice of good casinos which are licensed and regulated in the UK, Gibraltar, Alderney etc which are run by proper businesses. Stick with them and forget the crazy Costa Rican clip joints like this one and others in the Virtual Casino group. On our home page at the top right we have a list of 5 or 6 recommended casinos, and you should be getting a UK-specific list if the site detects you are in the UK.

Anything else you want to know, just ask.

When I first started playing many, many moons ago, I played at Cool Cat (same group which runs Palace of Chance) myself. It when then and there that I learned how many casinos lack integrity. I also had experience problems receiving my winnings in a timely manner. After a few weeks, I was forced to file a complaint with Central Disputes (www.centraldisputesystem.com). It was so long ago that I honestly cannot remember whether filing the complaint helped or not. However, the situation did have an upside--I learned to investiage every casino thoroughly before playing, and I always run for hills if I find out that a particular casino is linked with that casino group.

Unfortunately I don't think CDS will help with this group as they are a law unto themselves. In fact I just checked and none of their casinos are even an option on the CDS complaint form where you select the casino that the complaint relates to.