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20 July 2010 - 2:39am

Rival "No Promos" List

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I am asking if there have been anyone else that has been "no promo'd" from some of the Rival Group? Seems like this certain group doesn't like it when you win. And I am not talking huge wins. A little here and a little there. I Am disappointed that this group of casinos that I would have praised 1 month ago, is now blackballing winners. Anyone
else have the same problem?

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
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20 July 2010 - 7:34am

Hi kat yes its a common problem with Rival casinos I am afraid. Most of the Rivals are what is called a "white-label" casino in the industry. What that means is that the casino software, customer support, and back-end is basically operated by Rival themselves and the day to day running and promoting of the casino are handled by the management of the white label casino.

What does that have to do with anything? All the Rival white labels share a system where a player can be "bonus-banned" and you may therefore find yourself barred from receiving promotions across many of the other Rival casinos too. Their system is far too aggressive in my opinion - as you say simply having a winning session can be enough to see you barred from receiving any further promotions.

As far as I am aware these Rival casinos listed below are not white labels:

Black Diamond Casino
Box 24 Casino (same owners as Black Diamond)
BetUS (download casino, not the flash based games)

They each run their own customer support, systems, and everything else. So stick to one of these if you enjoy the games. They are much less aggressive in bonus-banning players in my experience.

Recently a few Rival casinos have started shutting up shop and they are being taken over by Rival themselves. e.g.
Warning: Royal Apollo and Planet 23 casinos in financial trouble

Some of the operators have complained that policies such as the bonus-banning has contributed to their inability to attract enough customers, but that may just be sour grapes. Who knows?

Stick with the ones listed above and you should have far fewer problems - Slotocash would be my preference if I had to pick just one.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

kabean's picture
Joined: 14 Oct 2009
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20 July 2010 - 12:50pm

I was blocked from bonuses by thisisvegas and paradise 8 after winning a few times. but to be honest thats no great loss as most of their bonuses these days have huge wagering conditions on them which gives you no chance of winning anyway.

ngophan's picture
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7 March 2011 - 5:16am

I won a little on three Rival sites. I have so far only received a payout from only one of the three sites. I enjoyed some of their slots, and intended to play some more. There was a glitch in the payment software for one promotion on a site, so I used their customer service email to ask for assistance.

I immediately received an email: "We have received your email concerning the 1500 free credit promotion that you were playing. Unfortunately, the casinos security system has
flagged your account and you are not eligible for promotions. You may still play for Fun or for Real without promotions. The 1500 free credits promotion has been removed and your $25. deposit has been returned to your account. You may withdraw the deposit or play
without a bonus. Thank you for contacting us. If you have any further questions, please
don't hesitate to contact us again. Have a nice day."

Now, virtually all Rival sites show "No Promotions Available" when I login.


Joined: 9 Aug 2010
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8 March 2011 - 4:51am

Katvargas -I've played at slotocash and not had this problem at all. My biggest problem is that my CC doesn't work often with them.

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