caDL
NewbieNewbie
Joined: 5 Apr 2024
Posts: 1
6 April 2024 - 12:05am

Can't withdraw winnings from Ruby Slots

2 replies • Last post

So I was able to win $179 at Ruby Slots. I have a feeling I'm never going to get it. I have written to customer service as this is the only way to contact them. Never heard back. I finally managed to do a bitcoin deposit like they ask. Still won't let me withdraw. Any advice? I've got a sick puddy cat and that money will get him to a vet. 😢

auCL-Ed
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Location: Sydney
Joined: 7 Sep 2007
Posts: 10408
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8 April 2024 - 5:28am
#1

Hi DL, as you can see if you click through to out review of Ruby Slots Casino - the news is not good. They are what we classify as a rogue casino, which basically means they specialise in ripping people off. That is not to say that they never pay anyone, but getting money out of them is likely to be a long and frustrating experience.

You are more likely to be paid if you are a heavy depositor (and loser) at their casino, as they will pay out in order to keep you as a customer because they think they will be able to get more money out of you in future.

If you're a new customer and have won more than you have deposited they will deliberately make it as long and as difficult as possible for you to withdraw. They do so in the hope that you will either give up or get frustrated and redeposit your winnings and lose them.

Our standard advice is to stop playing there and cross your fingers that they pay out eventually. Definitely do not cancel your withdrawal and play with the winnings, or deposit any more money with them, no matter what they say to you. As you have deposited using bitcoin there is no way for you to "chargeback" and recover your funds like you could do with a credit card.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

ieadrianooo231
Gold PlayerGold Player
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Location: Dublin, Ireland
Joined: 17 Mar 2020
Posts: 690
Thanks given: 97
Thanks received: 234
11 April 2024 - 12:50am
#2

Thats awful to hear, nothing worse than a nice player not getting there nice win, Casinos like this should be blacklisted everywhere! deepest sympathy for not getting your winnings player!

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