egkw 
Newbie Roaring 21 Casino | Play |
 Slots.lv | Play |
 Everygame Casino | Play |
Hello,
I have been playing on EveryGame slots and other online casinos for months now. I've made $1000+ withdrawals from EveryGame before and not had this issue.
Basically, I hit a $35,000 jackpot on one of the slots. EveryGame has a $2500 withdrawal limit every two weeks-ish so I went ahead and requested the first withdrawal of $2500. After days of waiting, they declined my withdrawal and took the entire jackpot balance away because I received a bonus on "redeposited winnings." They are claiming I won the jackpot on an illegitimate bonus. #1 I had no idea and am not even sure that the bonus I got was on redeposited winnings. I make deposits often so it is not like I am only playing on bonus amounts, I do deposit. Normally, it would not allow me to even receive the bonus in the first place if I was not eligible. #2, I did not win the jackpot with my "bonus wallet," it was with my bought chips from my own deposits/winnings. So, if I had got a bonus with redeposited winnings, it was not what was being used when I won.
I am confused by the rule in general. They have daily bonuses for deposits, so I deposit daily. My wallet has a mix of new deposits, past deposits, and winnings. They only give a bonus if I had just deposited. How exactly did I get a bonus from redeposited winnings?
Note, that after they took away the winnings, I still had over $300 in my wallet that I had deposited before winning this. I have won before playing exactly like this without being denied a withdrawal. This feels like they don't want to pay out on a big win, so they're enforcing a rule that I may have kind of (still not convinced) broke hours before the jackpot.
I have attached the email from EveryGame with their exact words. Is there any recourse for this? Thank you for any help!!
Reckless Bets 
Silver PlayerThe whole "redeposit winnings" thing sounds very sketchy to me and vague to enforce. When you're a casino offering daily deposit bonuses, how do you have such a rule? They should invalidate the bonus after a withdraw if that's the case.
Hopefully Ed can intervene on your behalf.
barbadosslim93 Recently online: 6 min ago 
Forum AngelI agree. That re-deposited funds thing is definitely strange. We'll make sure to have Ed take a look, as I'd be curious to know what his take on this is. EveryGame is rated as being a very good casino, so it's interesting to see them block out a big win like this.
CL-Ed 
StaffI think in this case "re-deposited winnings" means money that you have submitted a cashout for but then cancelled before they pay it, so that the money goes back into your account without being withdrawn - i.e. a "reverse withdrawal".
Do you think you might have done that, then claimed a bonus coupon with the money in your account?
It is common for casinos to ban reverse withdrawals from qualifying for bonuses. They offer bonuses to encourage players to bring new money into the casino, and allowing a reversal to qualify for a bonus allows players to game the system and claim more bonuses than they otherwise would.
On the other hand many rogue casinos deliberately offer players bonuses and other incentives to encourage them to reverse their withdrawals after big wins, in the hope that they will lose and the casino will not have to pay anything out.
That said, come on it is 2023 and they have been in business for decades (formerly as Intertops) so they should be able to do some simple programming to block you from claiming a bonus if you have redeposited funds in your balance. Similar to how a lot of casinos don't block you from playing banned games on a bonuses when all it would take is a little programming. The reason they don't do it? They don't mind if you break the rules so long as you are losing money, and it gives them an out to refuse payment if you win.
It stinks, but if you did reverse a withdrawal before claiming that bonus then I don't think you're going to get anywhere with them.
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
WaroftheGods 
Slots Fan The part that confuses me is the fact they stated that you can not get a bonus with the redeposited funds.
" Funds that are withdrawn from the casino account and then re-deposited will not be eligible for any bonus" .
So why was this player able to get a bonus in the first place? If canceling a cashout back into your casino account is what initiated this and no bonus at all can be redeemed this way, then why did it happen in the first place.
This sounds like a very dirty play by the casino. Attaching bonuses that automatically turn all canceled cashouts into broken terms and conditions funds, then they win at that point no matter what happens.
Excuse my language but if what I understand of this is true then this is fucked .
WaroftheGods Slots Fan Terms and Conditions are pretty much an absolute in the world of online gaming my friend. Im sure everybody that comments on this has learned tough lesson the same way it sounds like you have.
It sucks, and it'll leave a lasting scar you wont soon forget. This is why I refuse any bonus from any casino that has wagering requirements attached to it.
I wish you all the best and a merry Xmas, but I dont think you will come out on top of this one im sorry to say.
Lets hope im wrong.
CL-Ed StaffThe part that confuses me is the fact they stated that you can not get a bonus with the redeposited funds.
" Funds that are withdrawn from the casino account and then re-deposited will not be eligible for any bonus" .
So why was this player able to get a bonus in the first place?
Exactly. As I said above, unfortunately the casinos want to have it both ways. Happy to let you break the rules and lose your money, but if you win oh no so sorry you broke term 16, subclause 8, section 4, paragraph 7, line 5 of the T&Cs and your win is null and void.
WaroftheGods
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
blck Forum AngelOn top of what you guys said, I also believe that a jackpot win is a jackpot win, which should be paid out regardless of using a coupon or other circumstances. And, if you're using a bonus and they don't want a bonus to be used for jackpot games, they should restrict access to them using bonus funds.
barbadosslim93 Recently online: 6 min ago Forum AngelAgreed 100%, blck. It's not hard for them to exclude games from bonuses. Some do, but I think others are just too lazy (or want to be purposefully crummy) to do it.
blck
blck Forum AngelAgreed 100%, blck. It's not hard for them to exclude games from bonuses. Some do, but I think others are just too lazy (or want to be purposefully crummy) to do it.
I agree. It's of course a way to confiscate winnings, which is a short-term win for them. However, paying out these players who win jackpots could get them loyal customers who potentially would spend some of their winnings back in the casino.
CL-Ed
adrianooo231 
Gold PlayerThats quite an interesting one i must say!!
egkw NewbieI think in this case "re-deposited winnings" means money that you have submitted a cashout for but then cancelled before they pay it, so that the money goes back into your account without being withdrawn - i.e. a "reverse withdrawal".
Do you think you might have done that, then claimed a bonus coupon with the money in your account?
It is common for casinos to ban reverse withdrawals from qualifying for bonuses. They offer bonuses to encourage players to bring new money into the casino, and allowing a reversal to qualify for a bonus allows players to game the system and claim more bonuses than they otherwise would.
On the other hand many rogue casinos deliberately offer players bonuses and other incentives to encourage them to reverse their withdrawals after big wins, in the hope that they will lose and the casino will not have to pay anything out.
That said, come on it is 2023 and they have been in business for decades (formerly as Intertops) so they should be able to do some simple programming to block you from claiming a bonus if you have redeposited funds in your balance. Similar to how a lot of casinos don't block you from playing banned games on a bonuses when all it would take is a little programming. The reason they don't do it? They don't mind if you break the rules so long as you are losing money, and it gives them an out to refuse payment if you win.
It stinks, but if you did reverse a withdrawal before claiming that bonus then I don't think you're going to get anywhere with them.
Sorry for the late response; I did not realize I was getting any responses on this as I wasn't getting any email notifications! But to answer your question, it was nothing like that and I have not done that.
They have two wallets - your central wallet that the money goes into from your deposits and then you can buy chips and it's in your "casino wallet." The claim is that I bought chips, won money, sold the chips, and then bought more chips with the "winnings" and got an "illegitimate" deposit bonus. You can claim a daily bonus from buying chips, but it did not seem like I was breaking any rules.
I would deposit a larger chunk of money into my central wallet and then buy small amounts of chips at a time to manage how much I was spending. When I won a larger amount, I would sell some amount of chips, again to keep me responsible. When my "casino wallet" (my chips) had run out, I'd buy more with the money from my central wallet and usually claim a daily bonus, since they offer one every single day.
It seems they purposefully have two wallets to be able to pull this kind of stuff. Basically, if your central wallet happens to have any winnings in it and you claim one of their many many bonus offers, they can claim you got a bonus with "redeposited winnings." The only way to avoid this rule entirely is to keep your central wallet empty, which of course is also difficult because it takes over two weeks to withdraw from your central wallet.
They let you accept bonuses, even when you are not eligible to receive them for this exact purpose and it's unfortunately what they have used against me.
They are, as you expected, not budging on it. The worst part is my "bonus wallet" was at $0 when I won. Even If I claimed a bonus the wrong way, I did not even win with that money!! I am particularly annoyed now because they still have my name listed at the top of the site as a big jackpot winner. It was also a progressive jackpot and even though they did not pay out, they still reset the jackpot as if they did.
Sorry for the long-winded response, but hopefully that gives additional context to what had happened.
CL-Ed StaffAha. It sounds as if they count moving money from the casino wallet back to the central wallet as a withdrawal. In which case it is sort of equivalent of the redeposit situation I described above.
The central wallet thing is something combined casinos / sportsbooks / bingo etc used to have 15+ years ago. I think it was due to them having different software platforms for each part of the site and the inability or unwillingness to do the programming to run on one balance. It was annoying back then but I haven't seen a site like that personally in a long time. I am surprised to hear they still operate like that.
They let you accept bonuses, even when you are not eligible to receive them for this exact purpose and it's unfortunately what they have used against me.
I totally agree. It is an industry wide issue that casinos don't seem to want to address. They set the rules so they should program the rules in the software to prevent people from inadvertently breaking them.
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
Have something to say? Agree or disagree? Tell us what you think!
▼
▼
▼
▼
▼
Casino Extreme
Slotland
Bovada Casino