seJan Kristiansson
Joined: 10 Nov 2023
Posts: 1
11 November 2023 - 6:30pm

Scatters casino don’t answer on claim eur 59.600

1 reply • Last post

I have now during 6 month got the answer from Scatters support over again, that my claimen euro 59.600 is pending and answer will come from legal department, but zero mail from them during an half year now.
Chat claim they have but they haven't.
I therefore reported it to KGC a while ago and KGC answered that Starscream Ltd closed my case, while theirs chat still say it's pending. So how is it and whom is lying?
Did Gammix Ltd maybe informed chat to just just so, to postpone it all until they changed license in end July?
Claim: Scatters casino have breach the Cross boarder gaming rules in a major way.

1: CJEU has have repeatedly recognised EU countries' rights to restrict the cross-border supply of certain gambling services where necessary to protect public interest objectives such as the protection of minors, the fight against gambling addiction, and the prevention of crime and fraud.

2: According to the Swedish law from January 2019, only companies whom have license in Sweden have legal right to act here and to approach Swedish players. It is stated clearly that a casino without Swedish license are breaking the law if they in any way marketing or approach players in Sweden. 
To offer bonuses or campaigns (except the first welcome- bonus) is also strictly forbidden in Sweden, even for a Swedish licensed casino.
There is a system in Sweden whom locking players here like myself whom having playing addiction but it´s of course only valid for casinos whom have license and thereby legal right to act here.
 3: Scatters VIP staff have despite this and without this license instead taken advantage of it during years and on a daily basis from theirs VIP managers active deliberately processed me heavily with running campaigns, extreme bonuses and cashbacks. I have whole binder of material as proofs this of course.  
Some few examples attached like the bonus they gave on euro 6.500, after they hold my pending withdrawal during weeks until I played it all of course.

4: They can't refer to T&C, because they are unfair according to EU Directive 93/13 of 5 April 19, and also a casino T&C doesn't go over CJEU, EU directives and by that Maltas law.

5: It´s also according to Chapter 19, second paragraph of the Swedish Gaming Act illegal to provide Payment Solutions to players who lack a Swedish license.
I have thereby asked Scatters many time to get an summary of my made transactions, but they refuse to give me that as well.
6: Two other MGA licensed casinos have been claimed for same breach and both have made settlement.

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10412
Thanks given: 6293
Thanks received: 5353
12 November 2023 - 10:49pm

Are you trying to claim winnings from them or recover your lost deposits?

Re your addiction, please take a look at our page here and go down to the "filtering software" section. Relying on your government to block you from licensed sites is not going to work if you continue to play at unlicensed sites that are not subject to their jurisdiction.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

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