usMustangBA
NewbieNewbie
MustangBA's picture
Location: Texas
Joined: 18 Feb 2023
Posts: 2
18 February 2023 - 8:53am

Slots.lv is taking my 5k from me

6 replies • Last post

I won just under $5000 about 3 weeks ago and I've been under verification review. Everytime I call in, I'm told verification is not complete and under review. And someone will be in touch. I even asked for a supervisor and the rep said he will tell you the same thing. And refused to transfer me. I've been playing there for over 2 years and have been verified so many times. But the only difference now is the amount that I won. And now they are playing a game hoping I give up on it. There has to be some way to make this company get penalized or something that will stop this crap. Anyone have any suggestions.

Thanks

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10411
Thanks given: 6293
Thanks received: 5353
19 February 2023 - 9:42pm
#1

Your only option is to wait it out. They do this when people have big wins. There is another recent thread with a similar story here:
Slots LV Disabled my account with 10k in it

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usMustangBA
NewbieNewbie
MustangBA's picture
Location: Texas
Joined: 18 Feb 2023
Posts: 2
20 February 2023 - 1:46am
#2

I am waiting it out. It's been 4 weeks now. And I saw the thread about the 10k. Can I ask you what are the odds that they will pay me sooner or later or are they just gonna screw me over? Also is there any type counter action that can be done on our part that can affect them somehow so they stop doing this to people?

Thanks.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10411
Thanks given: 6293
Thanks received: 5353
20 February 2023 - 11:30am
#3

4 weeks is unacceptable. I can't see why they would need that long to state whether you had passed or failed the verification either way. My only thought is that maybe they are fearing a chargeback of your deposits for some reason and they are delaying to make sure they clear before they pay you. Did you deposit using credit card?

This group (Bovada / Slots.lv, Ignition etc) is usually very good with quick payments and most people get paid by them without problem. However over the years we have intervened in a handful of cases with that group where people were delayed by their so-called security process. Sometimes we have been successful, sometimes not. But the contact we used to have no longer works there. We can try emailing them on your behalf and give them a prod. If you want to do that send me a private message about it (click on my picture above this post then "Send PM" in the menu that comes up).

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

ieadrianooo231
Gold PlayerGold Player
adrianooo231's picture
Location: Dublin, Ireland
Joined: 17 Mar 2020
Posts: 703
Thanks given: 98
Thanks received: 234
15 April 2023 - 10:16pm
#4

Thats shocking?? was there ever any update on this, over 4 weeks in an insane amount of time for any casino to payout, they have the funds to pay you, thats messed up right there. would love to hear an update on this one

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10411
Thanks given: 6293
Thanks received: 5353
17 April 2023 - 1:16pm
#5

Yeah I've sent private messages about this one but never heard back from MustangBA.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

ieadrianooo231
Gold PlayerGold Player
adrianooo231's picture
Location: Dublin, Ireland
Joined: 17 Mar 2020
Posts: 703
Thanks given: 98
Thanks received: 234
17 April 2023 - 5:25pm
#6
CL-Ed wrote:

Yeah I've sent private messages about this one but never heard back from MustangBA.

Thats insane, thats terrible for a player to have to deal with.
with such a good win, its so unfair for the player to have to deal with these issues