uskmsch
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Joined: 13 Feb 2023
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13 February 2023 - 7:14pm

Slots LV Disabled my account with 10k in it

7 replies • Last post

Hi all,

I've been playing on Slots.lv for the past year or so and haven't had any issues in the past. In the past year I've made several deposits with no issues becasue I've been consistently losing until last week I won a little over 10k. Shortly after winning, they told me that I needed to do an ID verification online (even though I've cashed out some and deposited many times there before). I tried to do the verification online and got an error so I ended up submitting the necessary information via e-mail. After I did that I got an email saying that my account has been temporarily disabled and is currently under review. They informed me that I will be contacted via e-mail once its complete. I received a separate e-mail from the verification team stating that my account was successfully verified, and yet the investigation is still pending with no reason as to why and they haven't e-mailed me back since last Thursday. Account is now left disabled with 10k sitting in there and no answers as to why.

auCL-Ed
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13 February 2023 - 11:15pm
#1

Sit tight and try to be patient, they often do these "security checks" when people have a big win and most of the time it checks out fine. On the bright side at least you can't log in and blow the winnings in your frustration which a lot of dodgy casinos do quite deliberately.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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usbarbadosslim93
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14 February 2023 - 6:03pm
#2

A security check isn't out of the norm. Hopefully you can get that money out soon. Don't redeposit it and play!

uskmsch
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Joined: 13 Feb 2023
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14 February 2023 - 6:57pm
#3

Thank you. I'll stay patient and wait it out. It just seems odd to have the account disabled after a big win when I know people that have won 3-4x that on Slots and other Bovada type sites with no issues at all.

usbarbadosslim93
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15 February 2023 - 1:48pm
#4

It's frustrating for sure. It is goofy when things seem arbitrary. Hang in there, though!

auCL-Ed
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28 February 2023 - 10:51pm
#5

We've been following this up and have been told by the casino that the account was approved and payment made. Can you confirm that kmsch?

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usbarbadosslim93
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1 March 2023 - 6:15pm
#6

Ooo that's good news. Here's hoping we hear from kmsch!

ieadrianooo231
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15 April 2023 - 10:14pm
#7

Did anybody ever hear back from them thats a nice win! Woop woop kmsch!!
congratulations on the winnings, wouldn't mind 10K myself