usMtm92
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31 May 2022 - 7:58pm

Removed due to ongoing investigation

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Due to the ongoing investigation of my account, and out of abundance of caution, I am removing my original post.

auMatthew
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1 June 2022 - 3:48am
#1

Uh, yeah it's hard to not be skeptical about this one.

slots.lv is part of the Bovada/Ignition family which is probably the single most reputable "grey zone" operator.

usMtm92
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1 June 2022 - 4:15am
#2

And I totally understand that, believe me, and up until now, I haven't had a single issue with them or any of the sister sites.

I just found it odd that they were unable to verify my account was compromised, and wouldn't let me back in until I accepted responsibility. Checking IP addresses is pretty cut and dry.

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1 June 2022 - 5:08pm
#3

That's certainly interesting. Slots.lv is good, so your claim is definitely out of the ordinary. I wonder what details will come out about this.

usMtm92
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1 June 2022 - 7:48pm
#4

Hey all - After speaking with an admin here via email, he suggested I check my device for malware. I downloaded malewarebytes and scanned my computer and phone. Malwarebytes did discover a remote admin tool installed on my computer. No idea how it got on my pc as I have not opened any odd links or visited any strange websites.

So now I am a little less surprised that slots.lv was unable to verify an account breach. I am still really hoping to have some of my funds restored, so hopefully slots.lv is willing to work with me on this after I show them screenshots of the maleware. I feel like such an idiot.

CL-Ed

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2 June 2022 - 12:32am
#5

Man I feel sick about this one. As suggested Mtm92 scanned for malware and found a RAT (aka remote admin tool or remote access trojan). If you have a RAT installed on your computer everything you do, access, type etc is being recorded and sent to an attacker with control of the RAT. They could even be watching you through your own webcam. So they are able to gain access to your online accounts quite easily.

All we could suggest is explaining to the casino what happened and hope that they are willing to help Mtm92 out. My expectation is that they would probably say it is your responsibility as a player to keep access to your account private, so put it this way, I will probably be more surprised if they refund Mtm92 than if they don't.

Lessons to be learned from this include if you lose access to your account for any reason, don't sit on it for a week and assume it is the casino's fault - get in touch straight away so they can lock the account just in case. And once you find a RAT on your computer you have to assume everything has been compromised, so reset all passwords on everything, and monitor credit card and bank statements. If you have the knowledge a full wipe and reinstall of your computer operating system is probably advisable as well.

General computer security / hygiene advice applies as usual: activate 2 factor authentication on all important accounts, don't click on links in emails or download from sketchy sites, and be especially watchful of your email because it can be used to reset passwords on other sites via the "forgot password" process.

WaroftheGods

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auMatthew
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2 June 2022 - 3:16am
#6

Even if the device was compromised with a RAT, what is the incentive for an attacker to actively play on the account and make deposits as claimed? What are the chances that an attacker would know to redeem all of your reward points? How did they lock you out of the account that you regained access to later?

If there was a series of deposits and withdrawals, those could be traced back to an attacker. Large withdrawals are capped to the daily withdrawal limit ($9,500 max for VIPs).

Slots.lv investigated and found nothing. None of this makes sense.

You haven't provided any proof of your claims, but if we take your story at face value then perhaps one possible explanation is that this was a technical issue with the service.

The Bovada/Ignition casinos experienced extensive downtime and website issues around the period that you mentioned, and there were also numerous reports that balances were not being correctly reflected in people's accounts. For example, people would buy in to a $100 poker game but their funds were not returned after leaving the table. This affected a small number of users and has since been rectified to my knowledge.

Maybe slots.lv experienced similar technical issues and your account was showing false activity data or transactions from other accounts.

The discovery/presence of the RAT could be entirely unrelated and coincidental. It may not even be active.

usMtm92
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2 June 2022 - 4:08am
#7

@Matthew, I appreciate your skepticism, but I would like to address some of your points.

1) I have no idea what the motivation is behind the individual(s) who did this, and speculating as to why they did what they did is going to get me nowhere. It could have been just to create chaos, some people just like to watch the world burn. They still made off with thousands of dollars.

2) I agree the deposits are odd, that is why I brought it up. I could have omitted that, but I wanted help, and not reporting all the facts would not bode well for credibility. I wanted help and answers and omitting part of the story is not going to help me.

3) as stated in my original post, I don't care about the rewards points, I was simply stating facts. Redeeming rewards points isn't difficult to figure out.

4) I never stated that I was locked out of my account, only that I could not fully access it. I was able to login a couple of times, but the homepage would never fully load and I could not click on my profile icon, see my balance, or do anything of value.

5) The deposits and withdrawals were done using crypto, so yes you could trace them to a wallet, but that's about it.

6) I provided as much proof as possible, unfortunately, when I discovered I was missing $200,000, I didn't think to take screenshots, I just reported it to customer service who then disabled my account. I was expecting to be able to get back.

7) I don't believe it's a technical issue, maybe I'm wrong, that would be pretty awesome.

8) I do believe the RAT was active, mainly because there were also several logins to my Coinbase account that were recorded. I don't use Coinbase for depositing or withdrawing from casinos, I really only downloaded it for the "Learn and Earn" feature. I am still in the process of going through all my accounts to check logins and activity.

Again, I mean no disrespect - I can appreciate you playing Devil's Advocate. If I wanted to make something up, I would have come up with a story that would have resulted in less scrutiny. As I said from the get go, I know how this sounds, and it sounds confusing as shit lol.

CL-Ed

auMatthew
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2 June 2022 - 10:12am
#8

Understood; I guess you'll have to wait for slots.lv to restore your account before you can make any further progress on the investigation. If you're still doing email or live support, I advise calling customer service and escalating the issue to management.

It sounds unlikely that you'll get the money back, but perhaps there is still some left in the account? The website showing a blank balance might have been related to the technical issues you encountered and as I said there is a daily withdrawal limit.

Worst case scenario is the attacker withdrew what they could and then gambled the rest away for nothing.

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2 June 2022 - 11:50pm
#9

I also found the deposit thing very strange. I can't think of a reason why a thief would want to make a deposit other than to verify a withdrawal method. But if you were already withdrawing using crypto and they also withdrew using crypto there would be no need for them to do so. What sort of amounts did they deposit? Did they make the deposits after zeroing the account?

On the point of motivation - some people do just want to troll and hurt others. But geez they would have to be a massively dedicated troll to prefer losing most of the money to hurt you as opposed to withdrawing as much of that 200k as possible to their own accounts. It is so odd.

This has to be the strangest case we've ever come across while running this site, without a doubt.

Matthew

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auCL-Ed
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3 June 2022 - 2:25am
#10

The casino is looking into this one again so we have removed some of Mtm92's posts in the thread discussing the specifics of the case pending the outcome.

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usbarbadosslim93
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3 June 2022 - 12:35pm
#11

That's an excellent look on all parts, Ed. The casino looking into it is a good sign. Good on you for doing your part to aid in the investigation.

auMatthew
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4 June 2022 - 3:51am
#12

Here's an update on the Ignition downtime, possibly relevant to the slots.lv issues you encountered over the same period.

ignit-ddos.png
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6 June 2022 - 4:37pm
#13

Hmm. Another piece to the puzzle. I wonder if it has anything to do with the issues we've seen from this jackpot winner. Mtm92, I was skeptical about your account but Ed's right-- the more details that come out, the more plausible this seems.

usMtm92
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7 June 2022 - 6:11pm
#14

So just to update everyone, the dispute resolution office is not restoring my balance, and wouldn't share too many details with me. Not really that surprised, but kind of disappointed, especially given the recent announcement of DDOS attacks. If they didn't find anything, they didn't find anything. I am all out of ideas, avenues, and hope lol.

CL-Ed

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8 June 2022 - 7:20pm
#15

So there has been an exciting development today…

I was going through emails, trying to figure out where the RAT came from, and I saw an email I had sent to Slots.Lv After winning my jackpot. I stated that I wanted my account disabled from gameplay until all my funds were withdrawn.

I never received a reply, and didn't think they had a self exclusion option, like casinos in the USA, but it is right there on their website.

So no one, including myself, should have been able to play anything on my account. I forwarded the email, with time stamps, to slots.lv. So hopefully there is a light at the end of the tunnel!

Edit - Does anyone know if they even stick by the self exclusion? It's pretty heavily enforced in the USA. Don't want to get my hopes up lol.

CL-Ed

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9 June 2022 - 2:02am
#16

And final update - slots.lv didn't seem to care about the email I sent requesting the cooling off period, and are standing by their decision not to restore my funds.

Thanks to all here for the help and input.

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9 June 2022 - 6:12am
#17

I'm so sorry that this happened to you Mtm92.

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usbarbadosslim93
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9 June 2022 - 12:35pm
#18

Ugh, awful. Sorry to hear the bad news. That's gotta be devestating.

auMatthew
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9 June 2022 - 11:53pm
#19

Have you regained access to your account?

usMtm92
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10 June 2022 - 1:43am
#20

@matthew, nope.

usazcowboy
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10 June 2022 - 8:04am
#21

Hey bro I believe you and don't know the entire story - can you re-post -and the guys who are just saying sorry after were calling you a liar don't put it past them as receiving a kickback of your theft and your hunch is most likely rt on- your instincts rarely lie and I think this site is a front they wont allow a player to lay into this group - i lost a jackpot and i am not lying but at the time I wasn't totally sure plus I was talking myself out of it in believing it was real because the odds they will honor it when they caused it to time out when I hit was zilch so 2 days later I receive a congrats on my big jackpot win and was confused for a second then for a moment i thought these guys i had wrong what a show of honor and i was getting choked up but as the email was loading it timed out again and I logged back on the email was there so I opened up a chat and even the the rep before I said what I wanted congratulated me as his words - congratulations on your recent big jackpot - so I asked him when can I see the money in my...

account he was totally confused which told me the frontline are not in on the scam - he told me

eh was going to look into then i heard him come back on but he was talking to someone else saying :he know I told him - then I heard - a few things this someone said :Fuck Him" - we made a mistake he can get over it and then Just hang up , hang up click- it wasn't yelling or anything, but I pretty much new I won but was not going to get anything. which tells me they are not running that casino correctly if so hard up to where they are stealing from there own casino ..

I would go to other review sites though this seems to have casino sympathizers

usbarbadosslim93
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10 June 2022 - 11:43am
#22

Haha, this site is a front? I suggest you do your homework and look into the review standards of CL as well as the criticism it directs at not only bad sites, but some of the most popular licensed sites around the world. Where else are you going to see someone blacklisting major brands like bwin or BetVictor? I'll listen to hear your answer.

Without a doubt the story seemed fishy. There have been multiple cases of people claiming to get ripped off from a casino only for it to come out that they were upset they lost money or used multiple accounts or something else. Being skeptical is important. I was wrong about this case. I'll admit it. But to call the site a front and it getting some of the jackpot is just crazy.

In fact, CL is one of the only sites that discloses that it's an affiliate site and how that works. If you want to read about it, you can find it here.

3 CL-Ed, WaroftheGods, Mtm92

usMtm92
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10 June 2022 - 1:19pm
#23

@azcowboy - honestly, everyone here has been pretty awesome. When I originally posted I expected skepticism, the story sounds ridiculous. I would have been kind of weirded out if everyone believed me from the get go, but I wanted help and an explanation for what happened.

CL-Ed

usMtm92
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11 June 2022 - 3:12am
#24

I've decided that I am not giving up on this. After reading through the Bovada/slots.lv community forums, it has become exceedingly clear that they don't always do right by their customers.

I will email them everyday if I have to. I want my money. I was a diamond flurry level, lost money and won money, I even once withdrew crypto to the wrong wallet address, lost forever, it was my mistake and I owned it. This is their mistake and now they need to own it.

usMtm92
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13 June 2022 - 2:18am
#25

So just spoke to another customer service supervisor.

They stated that they would re enable my account, but once again, only if I accept responsibility.

Does that make sense to anyone? Cause it makes ZERO sense to me, so if I am being crazy please tell me.

If they had enough evidence to close my case, why would I 1) need to accept responsibility?, and 2) why would they even allow me to re enable my account, if I was fraudulently claiming my balance was wiped out?

Again, please tell me if this does or doesn't make sense. I would love to get back into my account, just to see what the hell was going on, but I am stuck on this weird, somewhat bizarre powertrip.

usMtm92
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13 June 2022 - 2:19am
#26

Screenshot of chat tonight

4cf53532-75c5-4126-915e-f1f10a961f81.png
usbarbadosslim93
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14 June 2022 - 3:17pm
#27

Yeah that seems really strange. Almost like they don't believe you, but would be willing to bilk you out of more money assuming you're at fault. I'm not saying that's what it is, but it is very strange.

auMatthew
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15 June 2022 - 1:47am
#28

It sounds like they are trying hard to avoid legal liability. You should probably stop direct communication and engage a lawyer; do not accept responsibility.

Sue them.

ieadrianooo231
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18 April 2023 - 9:56pm
#29

So true! thats awful behaviour from any casino group, never good reading stories like this happening