usSmilebryte
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14 May 2022 - 6:53am

Won't give me my winnings

13 replies • Last post

Hallmark Casino won't let me withdraw my winnings. They are saying my email address is registered twice and that's not possible. I just want what I won fair and square. I sent the attached conversation between them and I.

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auCL-Ed
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16 May 2022 - 1:01am
#1

How much did you win smilerbryte?

We have had complaints about Hallmark Casino from others on the forums here before. I'd say you have unfortunately run into what is known as a rogue casino.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usbarbadosslim93
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16 May 2022 - 11:41am
#2

Ugh, that's bogus. I'm sorry to hear that smilebryte. Stuff like this gives gamblers a bad taste in their mouths, and therefore not want to play anywhere else. Unfortunately, I don't see you getting that money.

If you do want good places to play, I can give you a couple recommendations. I'm in the US as well.

devomvom12
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18 May 2022 - 9:22pm
#3

that is bad a experience but hallmark casino
is known for a long time as a rogue casino...

how much did you won ?

ieadrianooo231
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19 April 2023 - 9:08am
#4

That sounds so so dodgy I would hate toto have won a large amount there!

gbClive1977
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Joined: 13 May 2023
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13 May 2023 - 8:57pm
#5

Hi
I have deposited on golden axe casino for a number of years now, I recently one 3500 euros they asked me to provide an excessive amount information for verification purposes, they sent me an email congratulating me on my win after 4 days I recieve an email say that due to unregular play they have removed my winnings and will no be paying out these people are clearly dishonest and scammers and taking money from hardworking people these people need to be stopped

Message below received from cascino
Hello Clive,

This is your account manager Lucy. Hope your day is going well!

I would just like to congratulate you on the recent streak of luck that you have had on our platform. You are on fire!

While we are working on your withdrawal request as fast as possible, I am sure that by now you know that the fun at Golden AXE Casino never ends, so you are welcome to check our new games. Who knows, maybe you can win some more!

In addition, if you have any questions, you can contact me at any time.

I remain at your disposal and wish you the best of luck!

Best Wishes,

-Lucy K.
Account

Message received saying they will not pay winnings

Dear Clive,

As part of our regular withdrawal review process, we have seen that the terms and conditions of the casino were not met.

Our Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the deposit.

We have therefore cancelled your withdrawal request and removed the winnings.

Should you have any questions please contact our customer support via live chat on our site.

Kind Regards,
Verification Team

usbarbadosslim93
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15 May 2023 - 4:47pm
#6

That's a really crummy term. That's so lame. I've never heard of Golden AXE Casino until this. I don't see them as having a gaming license and some of the comments I've seen aren't complimentary to them.

I honestly don't have any good advice for you, as it looks like they won't have anyone to answer to for screwing you over. 😞

caWaroftheGods
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21 May 2023 - 4:19am
#7

Oh no, Hallmark is not good. I won a few thousand or more several years back at Hallmark and ran into the same problem. They let me keep all my winnings in my casino account to keep playing which was strange, but never once would they let me cash it out.

My advice, never register at any casino you've never heard of without first checking sites like Casino Listings for their list of rogue casinos. Casino Listings is my go to for information, you can trust what you read here to be true.
It sucks hearing these sorts of stories, I feel for you Smilebryte , unfortunately you will never get these guys to pay you.

baadnanc
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27 May 2023 - 2:26am
#8

Damn rogue indeed. I can't believe how simple it was to get almost a million eur withdrawn from casinolasvegas.com
I wasn't aware that crappy casino's that would screw player for coupl of 100 exist till I read all stories here.

auCL-Ed
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31 May 2023 - 7:02am
#9

Yes indeed, it is far more common than people expect

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

baadnanc
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31 May 2023 - 7:20am
#10
CL-Ed wrote:

Yes indeed, it is far more common than people expect

I see.

But in longterm, it's really harmful for their casino, players will leave or stop comming... However, they run 5678 more of same sites and rob couple of people on every of them 🙂

auCL-Ed
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1 June 2023 - 1:23pm
#11
Quote:

they run 5678 more of same sites and rob couple of people on every of them

This is the problem. I'd go so far as to say that probably the majority of online casino sites are scam operations.

That is because a typical honest operator runs 1 or 2, or maybe even a handful of casino skins. But the rogues can have a couple hundred spun up on new domains every month and just go on ripping people off over and over and they don't even know it is the same operation. There are suppliers that offer turnkey casino skins filled with pirated games to anyone who is willing to pay and profit share. The games are rigged and they won't pay out even if the player somehow wins. And it is impossible to keep up with them all to warn people.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usErich Chambers
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Joined: 28 Jul 2023
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28 July 2023 - 5:16am
#12

Lucky stars jackpot won't give me my winnings i cashed out 395.00 on 7/27 2023 they left 55.00 on my account and have yet to cash me out the remaining 340.00 they blocked my messages so I can't contact them by messenger any more this is crazy and totally unfair

usbarbadosslim93
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7 August 2023 - 5:54pm
#13

Wow, that's sad to hear, Erich. Did they block your entire account or just messages?

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