usShuby415
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Joined: 23 Apr 2022
Posts: 3
23 April 2022 - 7:33pm

Slotocash robbed me

7 replies • Last post

Slotocash has been unresponsive for weeks at a time and when they do respond they give a very vague answer without responding or addressing any of my concerns. I am here to request ask gambler as a witness, because they have been dodging my questions.

My withdrawal for 1475.49 $ was denied by Slotocash on 11/24/22. The email I received said that they needed to verify my account because my passport expired.

#1 -- My account was already verified back on 11/24/20, the expired passport they were referring to is the same exact passport they accepted and used to verify my identity and was also valid at the time. I would understand if I attempted to submit an expired passport for verification however this is not the case.

#2-- Terms and conditions: Documents are required for new players, ( we employ a tried and tested security procedure when processing NEW PLAYERS transactions. These procedures are designed to ensure the integrity of all electronic transactions, PURCHASES and WITHDRAWALS made within our system. We appreciate your understanding in this matter and apologize for any inconvenience caused.

#3 --I am not a new player and there's nothing that mentions anything about documents that have to be kept up to date. I would also like to add,

My passport recently expired in 2022 January,

I have made multiple deposits, however, Slotocash never once requested verification or

Block my account when I was depositing money. Their terms and conditions said these procedures are to sure the integrity of both purchases and withdraw however they only use that excuse with a customer wins.

#4 - Also Slotocash security team called my house and spoke to me on the phone because I noticed unauthorized transactions on my card. During the phone call we went over my

Account history, bank statements, and I called my bank. This happened on 11/25/21 which is 5 days until 2022 of January which is the same month my passport they have on file expires. So what kind of BS justification or reasoning or excuse saying they need to verify my identity When your own security

Representatives Contacted on the phone me having discussions about my Bank card, bank statements, and account history. I have documentation for proof.

#5 --So the passport which was valid at the time back in 11/30/20 and Slotocash accepted

And used to verify my account. I have offered to take a selfie with the expired passport +

Along with a piece of paper with today's date.

The date on paper would confirm that the picture is taken at present time. The selfie

Would show that I am the same person who took a selfie back in 11/2020. And the passport I have current in my possession will match the same passport they accepted. Matching date, matching serial number.

However Slotocash has refused to accept basic logic and the only thing I can assume is there's a hidden agenda deep down they know I am henry but just don't want to pay.

#6 -- I logged into slotcash chat support as a guest and asked how often a person has to submit documents in order to withdraw and their own representative said only 1 time.

#7-- last but not least, I went to the DMV and renew my driver's license. Slotocash emailed me and said they were willing to accept my temporary driver's license. Although I was not required to I went ahead and followed their instructions. It has been 15 days, and they no longer respond to my email, my account is also blocked.

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usShuby415
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Joined: 23 Apr 2022
Posts: 3
23 April 2022 - 7:51pm
#1

Unfortunately Iam only able to upload one document at a timr

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caWaroftheGods
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24 April 2022 - 6:12am
#2

First of all, Slotocash has done the same thing to me, twice now. I no longer deposit there.
Second, for me personally, I try and stay ahead of the casinos bullshit excuses. They say documents are not needed, I send everything in anyways, it's not going to hurt your cause by doing so.
Third, you sound like you mite be a bit new to online gaming and casino's, no disrespect intended, but now that you're here, you should check out the section on rogue casino's and the blacklisted ones provided by the great people here at Casino Listings before you try any new casinos, alternatively, there is a list of trusted casinos as well.
I hope the staff here can help you get your money, it sounds like you're being taken advantage of and royally screwed by Slotocash. I didnt know enough to effectively fight for my winnings when they did this to me , so you're one step ahead of where I was already.

SlotoCash is full of excuses, and excuses are the nails that built the house of failure.

Also, you should probably close your bank account and open a new one immediately, dont ever trust phone calls from anybody that want to discuss things like your personal bank information.

caWaroftheGods
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24 April 2022 - 6:19am
#3

While we're on the subject of getting screwed by casino's, has anyone heard or had any experience with Goldwin Casino? It's a little soon for me to file a complaint just yet, but some red flags have popped up since I've emailed them my requested documents and am in the process of waiting for my cashout .

usShuby415
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Joined: 23 Apr 2022
Posts: 3
24 April 2022 - 6:28am
#4

I been playing online for about 2 years, and I have seen Slotocash uptown aces pay ppl when they win. For whatever reason they just decided to screw me over

auCL-Ed
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26 April 2022 - 12:21am
#5

Slotocash and related casinos have gone downhill a lot in recent years. We suspect they have had an undisclosed change of ownership somewhere along the way as they used to be really good, but these days the complaints keep mounting.

Shuby415 I've replied to your contact form email. Let's continue there and we'll see if we can help you out.

WaroftheGods wrote:

While we're on the subject of getting screwed by casino's, has anyone heard or had any experience with Goldwin Casino? It's a little soon for me to file a complaint just yet, but some red flags have popped up since I've emailed them my requested documents and am in the process of waiting for my cashout .

Start a new thread for this as people will see the name of the casino in the thread title instead of probably missing it halfway down a topic about another casino.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

auCL-Ed
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29 April 2022 - 5:35am
#6

Update on this one, and the news is not good. While SlotoCash dicked around and rejected the withdrawal, the money was still in Shuby415's account and they started playing with it and lost it all. So there isn't anything we can do to try to encourage the casino to payout as there is nothing left to pay.

This is why our first piece of advice to players in dispute with a casino is always to stop playing while we try to intervene. Sadly it was too late in this case.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

ieadrianooo231
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15 April 2023 - 10:18pm
#7

Thats so true, its always best not to touch your balance while your trying to get your winnings, its exactly what they want you to do and i much prefer the withdrawal lock option a lot of places have now