usmellycat
NewbieNewbie
Joined: 24 Mar 2022
Posts: 2
Thanks received: 1
24 March 2022 - 4:45pm

Slotocash CHEAT (resolved)

8 replies • Last post

I've been a player for years with minimal issues. They're now denying me a payout because I played from a different state than where I live. It's insane. They're a MOBILE casino and my work is operating remotely since onset of pandemic which allows me plenty of travel time. I've made other withdrawals with no issue. This is fraudulent. There are no (found) rules limiting 'where' I can play. The withdrawal is for $2500 via Bitcoin which meets the casinos rules of $2500 max withdrawal/once weekly. I would love any help out there. The chat gave me no answers and refused me a manager. After saying i would hold, chat said 2-hour wait and I still said ok. Chat then wrote he needed to disconnect so check my email and come back to chat if needed. It's like an insane cycle.

84e83c26-b704-413f-9998-ba0b6543e10a.png
auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10400
Thanks given: 6286
Thanks received: 5350
25 March 2022 - 1:29am
#1

If that reason is accurate, then that is obscene. Aside from contravening simple common sense, I have checked their T&Cs and cannot see anything that mentions being unable to play from outside your home state - so they could not even use that as an excuse.

I have sent you a private message about this. Please reply to that and we'll see if we can help out or at least get a proper explanation.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usbarbadosslim93
Forum AngelForum Angel
barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 15152
Thanks given: 849
Thanks received: 2155
29 March 2022 - 5:50pm
#2

That's horrible. They're not even regulated here, so why would they care? Hopefully they resolve it in your favor.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10400
Thanks given: 6286
Thanks received: 5350
31 March 2022 - 2:54am
#3

mellycat can confirm, but based on our private chat and what I have been told by a representative of the casino, I believe that the casino has reversed their decision (saying it was a mistake) and will be paying mellycat.

Reckless Bets

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usReckless Bets
Silver PlayerSilver Player
Reckless Bets's picture
Location: United States
Joined: 5 Jul 2016
Posts: 491
Thanks given: 31
Thanks received: 376
31 March 2022 - 3:52am
#4

Glad they cleared it up. Slotocash has always been a straight-shooter in my experiences. Plus no max cashout for cashback bonuses. Just wish their withdrawal limits were higher.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10400
Thanks given: 6286
Thanks received: 5350
31 March 2022 - 5:11am
#5

I used to share that opinion of them, but I'm not entirely sure any more. They used to be one of the best RTG operators but they have gone really hard on invalidating wins by enforcing T&Cs to the absolute letter - especially when it comes to making a bet over the wager limit. They are really rigid and inflexible and will use the rules when it suits even in inconsequential cases or obvious accidents. This is across all the casinos they operate, not just Sloto.

I've been told they had a change of ownership a few years ago but with these grey market Curacao casinos using shelf companies and whatnot it is very difficult to verify anything like that.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usmellycat
NewbieNewbie
Joined: 24 Mar 2022
Posts: 2
Thanks received: 1
4 April 2022 - 3:38pm
#6

Hello! Yes, I received a payout and was informed it was a mistake! Thanks so much CL-Ed for the assistance!

CL-Ed

usbarbadosslim93
Forum AngelForum Angel
barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 15152
Thanks given: 849
Thanks received: 2155
5 April 2022 - 2:42pm
#7

Excellent, mellycat! It's always awesome to hear when a case gets resolved in a player's favor.

zaRoulette-Thief
Low RollerLow Roller
Roulette-Thief's picture
Location: South Africa
Joined: 15 Apr 2022
Posts: 46
Thanks given: 1
Thanks received: 5
17 April 2022 - 1:53pm
#8

Well it seems like a happy ending here, I wonder whether this forum hadn't have made such a big noise Mellycat would have had the mistake reverted? Also the payout request denied ss had me laughing at the reason why they refused the initial payout.

Still all is good in the end.

Happy Playing