usmellycat
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24 March 2022 - 4:45pm

Slotocash CHEAT (resolved)

8 replies • Last post

I've been a player for years with minimal issues. They're now denying me a payout because I played from a different state than where I live. It's insane. They're a MOBILE casino and my work is operating remotely since onset of pandemic which allows me plenty of travel time. I've made other withdrawals with no issue. This is fraudulent. There are no (found) rules limiting 'where' I can play. The withdrawal is for $2500 via Bitcoin which meets the casinos rules of $2500 max withdrawal/once weekly. I would love any help out there. The chat gave me no answers and refused me a manager. After saying i would hold, chat said 2-hour wait and I still said ok. Chat then wrote he needed to disconnect so check my email and come back to chat if needed. It's like an insane cycle.

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auCL-Ed
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25 March 2022 - 1:29am
#1

If that reason is accurate, then that is obscene. Aside from contravening simple common sense, I have checked their T&Cs and cannot see anything that mentions being unable to play from outside your home state - so they could not even use that as an excuse.

I have sent you a private message about this. Please reply to that and we'll see if we can help out or at least get a proper explanation.

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usbarbadosslim93
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29 March 2022 - 5:50pm
#2

That's horrible. They're not even regulated here, so why would they care? Hopefully they resolve it in your favor.

auCL-Ed
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31 March 2022 - 2:54am
#3

mellycat can confirm, but based on our private chat and what I have been told by a representative of the casino, I believe that the casino has reversed their decision (saying it was a mistake) and will be paying mellycat.

Reckless Bets

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usReckless Bets
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31 March 2022 - 3:52am
#4

Glad they cleared it up. Slotocash has always been a straight-shooter in my experiences. Plus no max cashout for cashback bonuses. Just wish their withdrawal limits were higher.

auCL-Ed
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31 March 2022 - 5:11am
#5

I used to share that opinion of them, but I'm not entirely sure any more. They used to be one of the best RTG operators but they have gone really hard on invalidating wins by enforcing T&Cs to the absolute letter - especially when it comes to making a bet over the wager limit. They are really rigid and inflexible and will use the rules when it suits even in inconsequential cases or obvious accidents. This is across all the casinos they operate, not just Sloto.

I've been told they had a change of ownership a few years ago but with these grey market Curacao casinos using shelf companies and whatnot it is very difficult to verify anything like that.

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usmellycat
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4 April 2022 - 3:38pm
#6

Hello! Yes, I received a payout and was informed it was a mistake! Thanks so much CL-Ed for the assistance!

CL-Ed

usbarbadosslim93
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5 April 2022 - 2:42pm
#7

Excellent, mellycat! It's always awesome to hear when a case gets resolved in a player's favor.

zaRoulette-Thief
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17 April 2022 - 1:53pm
#8

Well it seems like a happy ending here, I wonder whether this forum hadn't have made such a big noise Mellycat would have had the mistake reverted? Also the payout request denied ss had me laughing at the reason why they refused the initial payout.

Still all is good in the end.

Happy Playing