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Bad news I'm afraid Chuck. Planet 7 Casino (click that link to read our review and warning) is run by a bunch of scammers that do that sort of thing deliberately. They are hoping for you to get frustrated and reverse your withdrawal and lose your money.
All I can advise is to not give in and play with the funds, and keep asking them nicely to pay you. It is unlikely but they might pay you if they think you might lose more to them in future. On the other hand there is a better chance that they will just invent a reason not to pay and lock you out of your account.
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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I've said it before and I'll say it again (and again at some point I'm sure): The butthole casino strikes again.
Why is Planet 7 the butthole casino? Because Uranus is Planet 7? No, because the management are buttholes.
They are probably in the list of one of the worst casinos out there. Wouldn't have high hopes of getting paid from them, unfortunately.