fiweekend89
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Joined: 26 Jun 2021
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26 June 2021 - 10:13pm

I've been robbed

3 replies • Last post

I want all of you gamblers to know what Nordicbet and it's sister sites are up to and give you a warning about not signing up to those sites! They'd happily let you deposit but dear God help you if you win some money...

I signed up to Nordicbet on 19.6.2021 and claimed the casino first deposit bonus. I played a game called "Dog House Megaways", because I happen to like the game a lot.
I played normally and for once the luck was on my side. Happened something totally unexpected and I ended up winnings over 13 000 euros as I had finished the wager!!! OMG!
13 000 euros is a life changing amount and I already started to have images in my head about how I could spend it well and some have fun too! 😀
I made a withdrawal and at the same time asked them from the live chat, If they need any documents from me to process such big withdrawal.
They told me that they don't need. I waited for couple days and then went back to check my Nordicbet account, to see what is happening.
I got totally terrified, when I saw how my winnings had disappeared. My 13 000 euro withdrawal had been cancelled, the money removed from my account and the deposit which was couple hundered euros returned to my account.
At the same time I noticed, that I had received an email from Nordicbet. I tried to calm myself down while I was opening the email. Maybe this is just some bug that happened in the system.
Well, in that email they told me that the winnings had been removed from my account, because I had broken the bonus terms and conditions.
They gave the reason as following: 12.1: Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address.

My devices, bank card etc. are mine and only in my personal use. I right away contacted a place that handles disagreements between casinos and people. There they told me that these are the usual tricks casinos do when they feel like not paying out. I feel myself being ROBBED.

In the terms and conditions of Nordicbet it says that only one person per household can signup. How the heck am I supposed to know that the previous guy living here has played on your site??
If this is the case, then you should have not allowed me to sign up in the first place to your site!
No mention about the thing would have been made of course, if I had lost the deposit!

I investigated more carefully into this and found out that there is many sites run by the same company that runs Nordicbet. This company also runs sites like Betsafe, Betsson, Suomiarvat etc.
These are deposit-only shops, where they do not understand words "paying out".

I repeat it again, this and these sites are happy to take your deposits, but when it comes their time to give you legally won money they turn to something complitely different. So under no circumstance do not touch any of these sites or sign up to them!!! (Nordicbet, betsson, betsafe, Suomiarvat etc..)

maRooster
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27 June 2021 - 9:28am
#1

If you are sure that you were the only person who used this bonus, I advise you to make a complaint to eCOGRA.
A few years ago I had the same problem as you with a casino, I contacted eCOGRA. the casino could not find any evidence against me. I got paid after two months.

auCL-Ed
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28 June 2021 - 1:35am
#2
weekend89 wrote:

In the terms and conditions of Nordicbet it says that only one person per household can signup. How the heck am I supposed to know that the previous guy living here has played on your site??

"Household" usually means people living together, not necessarily a specific numbered house. For example if you had signed up while living at one house and then you and your partner moved house and then your partner signed up at the new house you would still be violating the rule. On the other hand if you invited all your friends over to your house to sit there and play at the same time and you all claimed the same bonus then you would probably be setting off alarms there too because you would all be on the same IP address, so it can work both ways. It is one of several rules that most casinos use with the intent of preventing people singing up multiple times using their family and friends' names in order to claim the same bonus over and over.

If that is not just your personal interpretation / assumption and they are actually claiming it is because someone else living at the exact same physical address signed up there in the past, then it should be a simple process to clarify and resolve in your favour using utility bills or other documents.

weekend89 wrote:

I investigated more carefully into this and found out that there is many sites run by the same company that runs Nordicbet. This company also runs sites like Betsafe, Betsson, Suomiarvat etc.
These are deposit-only shops, where they do not understand words "paying out".

Nothing could be further from the truth. They actually have an excellent reputation. I myself played at Betsson and related sites for many years before they stopped accepting Australians and was always paid, usually within 24 hours of withdrawal. I do remember one occasion where things got delayed due to an issue with identification documents but it was resolved in the end.

Rooster is on the right track with the advice to contact the regulator, however in this case it is not eCOGRA. Nordicbet is licensed and regulated by the Malta Gaming Authority so you should be able to submit a complaint using their form here. Please let us know how it goes.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

devomvom12
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12 July 2021 - 7:19pm
#3

totaly agree Ed betsson was always a solid rock....and absolutely trustworthy.
and i have to agree again...if your previous tenant actually played at nordicbet from this apartment and claimed a bonus (which I think is relatively unlikely) he has definitely played via a different ip address and a different mac address, which is very easy to check.

CL-Ed