caWaroftheGods
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28 January 2021 - 3:13am

KATSUBET Casino Wont Pay Me?

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Katsubet casino is not refusing to pay out my $1569.76 they are instead telling me I'm in que and they have a back load of withdrawals to process and I'll have to wait. For almost a week now I've been getting the run around, first on impossible requests for verification and second to process my withdrawl request.
There was no bonus or wagering requirements involved, I broke zero t&c. I've provided everything they asked for. I've dealt with upwards of 15 people at Katsubet already, and uploaded around 20 documents of different sorts. I've hit a brick wall and clearly I'm not getting any further by myself.

auCL-Ed
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28 January 2021 - 6:46am
#1

Oh no... whenever I hear a casino say they "have a back load of withdrawals" it sets off alarm bells. It either means they are being unbelievably honest and conceding that they can't afford to pay you, or they are lying and delaying you for some other reason. Obviously neither is good so you're in a bad situation here. Quite why they think this sort of a story is going to reassure people is beyond me.

I've never heard of Katsubet and it appears to be a new casino. I do enjoy a good chicken katsu at a Japanese restaurant though. No idea if that is what they are trying to convey with the name? If it is that is a bit odd. It would be like calling it Ramenbet or Udonbet.

They have a useless Curacao faux-license in the name of a company Dama N.V. which I think means that they are running as a SoftSwiss white label. This is actually half decent news because most of them that we have reviewed and I've played at myself have been pretty good with payments.

We have a contact at SoftSwiss who actually used to post in the forum here as a player before he got a job there. He's been helpful in the past but last time we tried him we never got a reply. So I'll forward this thread his way and let you know if we get a response.

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caWaroftheGods
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28 January 2021 - 7:19am
#2

Those alarm bells is exactly my thoughts when they said that too. I even told them exactly the same, they just feed me the same excuses over and over again.
I see a few casinos under the same owner that are popular casinos and have been for a number of years so someone around that group is listening to reason lol.
Thanks for the help CL-Ed

caWaroftheGods
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28 January 2021 - 7:21am
#3

Not sure if this matters much, but they're claiming to be a canadian casino , and opened in 2020. This isn't all true, my registration date was in 2017 with this casino. Never really played until recently.

auCL-Ed
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28 January 2021 - 7:41am
#4

Well the name is Japanese so it makes no sense for them to claim they are Canadian. Its likely to be geo-targeting to anyone who visits. So if I go there it would probably say that they are an Australian casino.

There are loads of casinos running under the same company name. However in this case it doesn't really mean they are related other than they share the same platform supplier, which is SoftSwiss (Dama N.V. belongs to them). The people managing Bitstarz or Oshi casino for example, would have nothing to do with this one.

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nzcableway20878
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28 January 2021 - 8:09am
#5

DAMA N.V is of course registered and established under the laws of Curacao.
I was in the process of signing up to another DAMA N.V Casino called green spin.bet web address
www.green spin. Bet.
Their site looks quite professional new and along with slots they offer a full live casino platform as well .

ieadrianooo231
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28 January 2021 - 9:34am
#6

Dama N.V was made by Direx N.V, Be very wary of these sites, sometimes they payout and sometimes they ban you with preditory terms.

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nzcableway20878
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28 January 2021 - 10:05am
#7

I have yet to deposit with Green spin.bet but I will comment their site does look rather inviting to me .
I have a few accounts with Curacao sites whom have never stalled or withheld a cent on my withdrawal requests and at least once a month to 6 weeks will credit my account with a $20-$100 free bonus (they attach a 1% only wagering to the amount)
I have not seen any evidence that Direx N.V has any attachment to Dama N.V other than both having an attachment to the laws of Curacao.😉

caWaroftheGods
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28 January 2021 - 10:07am
#8
adrianooo231 wrote:

Dama N.V was made by Direx N.V, Be very wary of these sites, sometimes they payout and sometimes they ban you with preditory terms.

I think that is what they're hoping to find maybe, but I did nothing wrong and broke no t&c. I've been denied winnings before, and this probably won't be the last.
It sucks just as bad every single time it happens though lol

auCL-Ed
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3 February 2021 - 1:38am
#9

So I've given them a weekend and a bit but we've had no response at all from SoftSwiss. I mailed the contact we had there and CC'd the anti fraud department. I don't know what to make of that. I guess its possible that our emails are not getting through their spam filter or something. Of course they could be totally ignoring us but that would be weird as they have usually been very responsive in the past.

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nzcableway20878
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3 February 2021 - 2:50am
#10

I have noticed DAMA N.V take forever to reply to anything you send them. 😠
However they do keep sending new promotions very soon after one sends a email message for what it is worth. Maybe their bot is a little tired.

caWaroftheGods
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3 February 2021 - 3:24am
#11

Update- They did pay me, in full using my chosen option for cash out, which was by etransfer.
It took them longer than I ever wanted but they did pay me.

CL-Ed

nzcableway20878
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3 February 2021 - 3:53am
#12

SO THEY DO HAVE FUNDS🍺👍 THEY JUST OBJECT TO PAYING PLAYERS

auCL-Ed
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3 February 2021 - 4:08am
#13
WaroftheGods wrote:

Update- They did pay me, in full using my chosen option for cash out, which was by etransfer.
It took them longer than I ever wanted but they did pay me.

Oh nice. Good to hear! Play at Bitstarz or Oshi Casino if you like their setup, as they are the same platform and pay out lightning quick.

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caWaroftheGods
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8 February 2021 - 11:49am
#14
cableway20878 wrote:

SO THEY DO HAVE FUNDS🍺👍 THEY JUST OBJECT TO PAYING PLAYERS

Lol I'm not sure they do. By my own experience and observations, if you check their tournament leader board, there is a huge drop in points from about 4th place and down. The tourneys include a large selection of their entire slots games, and you don't need to opt in either.
Meaning, anyone who plays is automatically in the tournament, with a huge drop in points so early on the leaderboards, I think it's safe to say they don't have a whole lot of loyal players just yet .

caWaroftheGods
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8 February 2021 - 11:49am
#15

Hint to those not able to read between the lines above, and don't mind waiting weeks for a cash out lol. If you want to win a tournament with a pile of free spins as your prize, Katsubet is your place. Small list of competition means your odds of placing in the top 5 are great.

ieadrianooo231
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20 February 2021 - 4:03am
#16

Happy to hear that everything calmed down over the situation lol, hope you all have a really nice weekend 🙂 and stay safe if possible!

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