usTmg0129
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Joined: 13 Jan 2021
Posts: 3
13 January 2021 - 2:32am

Ignition Casino!! They’re cheating me out of slot winnings (incorrect, resolved)

7 replies • Last post

Hi!

I'm new to here, but I'm glad I came across this website.

So I've played at ignition, bovada, etc on and off for the last 4-5 years. Before they became self-regulated- they used to be pretty good. They had wins and losses. Well, since losing their license- it's pretty much all losses and some wins (which is why I like to take breaks from them.)

Okay. My problem:

I always play slots. One slot in particular: Goblin's Gold.

Lately I've experienced a lot of "disconnects", but you just reload the game and you're good to go. It'll take you back to your last spin and complete it, or put you back in your bonus, etc. I've always experienced "disconnects" one you spin, but it doesn't actually play the spin. It credits you back and you just continue playing.

While playing tonight, I was disconnected after I started my spins. when I reloaded the game- it basically completed the spin suspiciously on this "disconnect".

I noticed my account had a higher balance prior to my disconnect. I was furious.

I wagered $15 (5 reels: 30 lines).

I'm going to attach my screenshot of the spin in question.

I reached out to customer service and they said it was correct. I asked to transfer to a supervisor and he REALLY/ACTUALLY told me "I wouldn't try to do so". Is that a threat or something? Why would he not want me to reach out to a manager to get this resolved? I told him to transfer me.

I had hit almost a full screen of a higher paying symbol with a $15 wager: 5 reels: 30 lines.
"Payout": $166

IMPOSSIBLE.

I then transferred to a supervisor who continued to tell me it was correct.

I proceeded to ask her WHY this spin; this time- I wasn't able to reload the game on complete my last spin. Why was this spin completed and paid out without me being able to see what the final result was? (I hit "tnt bombs" that "bomb" one of more symbols to make them a wild). She kept saying that it's paid out correctly.

I take screenshots of all of my bigger winnings, or winnings that seem weird to me. I also record my game play for reasons like this. Im sure the supervisor didn't expect me to have proof of my claims, but I had everything.

I sent her screenshots from earlier in the day of playing, that had the same winning symbol, but obviously a little different pay lines. She would not comment and kept telling me that it's correct and we are running in circles.

I asked her where I can send my screenshots to get audited, second opinion, etc. She ignored me. I then started asking her about the licensing company I read about yesterday. (I read somewhere that bovada did/is getting licensed again by another company). She told me that "they are no longer licensed by (the licensing company they previously had in 2016- ) and they're currently considering their options". I told her that I am talking about the new licensing company that's been talked about for the past couple of days. I asked her what would happen if I sent them my documents and they found out that in fact I was cheated out of my slot winnings for that spin. She exited the chat and that was it.

PLEASE HELP ME!

I'm trying to understand how they calculated my winnings. If I had to guess since I play that game a lot of have a pretty good idea of the payouts- I would've expected a win of around $800-1200. I mean, $15 a spin on slots is a pretty big amount to wager.

My screen shot showed which symbols landed on each reel, but I did hit a "tnt wild" which means I don't know where the wild(s) were placed, so there can't be a 100% accurate answer, but I want to know that my payout definitely wasn't $166.

I'll attach their pay table and rules.

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usTmg0129
NewbieNewbie
Joined: 13 Jan 2021
Posts: 3
13 January 2021 - 2:43am
#1

I don't know why I can't post them in the forum?

(Screenshot of 4th picture is my winnings in question)
I wagered $15 with 30 lines.
They claim that I won $166 even though I never got to see the completed spin. Yeah right.

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7235802d-d477-4c4b-a592-bb9b12e51a5a.jpeg
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1c9ddca2-60df-4624-ab11-7197d18fc41e.jpeg
usTmg0129
NewbieNewbie
Joined: 13 Jan 2021
Posts: 3
13 January 2021 - 2:50am
#2

These are screenshots of my "similar" wins with the same symbol, wagering $1.50 and $3. How are those almost the same payout as "ignition's claim of me winning $166 with my FIFTEEN DOLLAR WAGER?!?!!?!!"

7c3510c9-b9c1-470a-9f29-f177f88922cb.jpeg
6c65149f-c4a5-4cc4-959f-f1473790b602.jpeg
8fa0c8cb-80dd-454d-aa3a-20b26bb3ee79.jpeg
auCL-Ed
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14 January 2021 - 7:21am
#3

I haven't had time to go through all the paylines and combinations etc, but right off the bat I can see that you don't have a single line that would pay for a combination of 5 symbols.

Lets call that guy with the red hard hat the Goblin Miner. You've got a miner on the top left position, position 1 on the first reel (pos 2 would be the middle and 3 the bottom, from top to bottom). 2nd and 3rd reels are filled. The 4th reel only has the wild in position 2. And then you have the miner on reel 5 in positions 2 and 3.

So to get a 5 miner combination you need a payline that covers positions...

1 - ANY - ANY - 2 - 2or3

... from left to right. I hope that makes sense.

Looking at the paytable I can't see a single payline that covers any of that. The big win possibilities have to be paylines with pos 1 on reel 1 and pos 2 on reel 4. I make that to be paylines 4, 12, and 14 only. None of them end with pos 2 or 3 on reel 5, so you can't have a 5 symbol hit.

So without going through and adding it all up based on the positions, maybe you're mistaken about how big the win might be because you have only 3x 4 symbol payouts and probably a few more 3 symbol payouts.

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auCL-Ed
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18 January 2021 - 5:45am
#4

Hey there, I came back to look at this again to try to calculate the exact payout.

I think this is what your win is made up of:

1. As above, 3 paylines with 4 goblin symbols worth 75 credits each = +225 credits.
2. 10 paylines of 3 goblin symbols worth 12 credits each = +120 credits. That is all paylines starting in position 1 on the first reel.
3. Subtract 3 paylines from those as we already counted them in the 4 symbol wins, and only highest win per line pays = -36 credits.
4. Total = 309 credits. Multiply by coin size of $0.50 (30 lines, $15 total bet) = $154.50.

I don't know how they got to $166, maybe I've missed something like the wild symbol multiplying wins. But I'm sure that they are right, and that you are mistaken and have been fooled by the number of miner symbols on that screen into thinking you won far more than you did. Sorry.

CL - klaw

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ieadrianooo231
Silver PlayerSilver Player
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Location: Dublin, Ireland
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28 January 2021 - 12:53pm
#5

Seems like you got a close but no cigar win, one that should have been massive, happens to me so frequently that im one symbol on the entire board off and exact same lol

usLonshark
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Location: Roseburg Oregon
Joined: 28 Apr 2021
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28 April 2021 - 9:33am
#6

Dang I never played that game..cant believe u can count that up like that u must be very familiar with the game. I'm impressed.

usKrazyNate
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2 May 2021 - 11:40pm
#7

Dam, someone is an expert. I had no clue that kind of gambling(stroke and hope, I call it) has such an intricate betting system or payout system. Why hasn't he came back and agreed or disagreed with what sounds like an accurate assessment?

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