Leovegas will not pay out

So I signed up on Leovegas and made a deposit last week. I used Trustly. My account got verified when making the deposit, because Trustly uses online banking and gets my info through the bank.

Bet 100e, got a 100e free bet, bet that and won.

Asked livechat if it was available to withdraw and they confirmed it. They told me I could only use Trustly because that's how I made the deposit. I went to withdraw it and Trustly was no longer available for deposit or withdrawal.

So I asked about it and was told to email support, and I did. I tried withdrawing through Brite but my bank does not support it so it's impossible. I made another minimum deposit through Paytrail which worked but was unable to withdraw that either.

I talked to some live chat agents and while they were helpful at first eventually no one could help and they told me to wait for an email.

I then got a response from support 5 days later - they told me to use Brite which I'd originally told them was impossible.

I went on live chat again, and talked to a rep thru chat and email for about 4 hours trying to resolve this. They told me I could use my Mastercard to deposit a minimum amount and then withdraw everything. Then they told me Mastercard wasn't available after all and not to deposit, they'd have to verify my account again and I could withdraw to my bank account....

So then I sent them my drivers licence, bank statement and proof of address. They rejected my bank statement because it doesn't have the bank's logo. It's an all text statement I get every month from the bank. I've used that same statement to KYC on 4-5 casinos without problems.

So I sent a screenshot of my online banking, got approved. Then I was asked to send a receipt of my deposit, which I did, twice. It's still pending.

They told me this wasn't enough because the bank statement doesn'¨t have a graphical logo and they didn't accept the bank's physical address as it was on the bank statement. So they asked me to get a proof of account from the bank, which will cost me 15 euros and I will have to physically go get it from the original bank branch I opened my account in about 20 years ago, which is in another city.

I don't know how many hours I've spent on this matter, I've sent them 6 different documents regarding my bank account & address and made two verified deposits using Trustly and Paytrail, both of which use my online banking to verify my identity.

It's a lot of work to withdraw 295 euros. Leovegas will happily take my money, I could make another deposit instantly right now and I could make bets with the balance I have on there. But I cannot withdraw any of it.