auGenaLouise
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29 June 2020 - 4:53am

Valid license rejected

14 replies • Last post

Hi, I have made a withdrawal request from Bitstarz, they rejected my license as proof Of ID because it will expire in 2months 3 weeks from now. Is this a legitimate rule for a casino to warrant. I can understand if the license had expired but this is not the case.... Any help is appreciated!

auCL-Ed
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29 June 2020 - 5:25am
#1

If what you are saying is accurate, I'd say that it is nonsense. What are you supposed to do? Wait a few months until you renew your license? In the past I've had utility bills rejected for being more than a few months old for example, but never a valid license.

Personally I've always found Bitstarz to be very good with payments. Surely there must be something more to it. Do you have a copy of the email or chat where they stated this was the reason?

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auGenaLouise
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29 June 2020 - 7:49am
#2

Hi Thank you for responding, No there is nothing more to it, I will try and get a copy of the conversation and upload it on your forum. It's was as simple as Rejected because of not being valid for more than another three months as it expires on on August 20 .... I found it hard to believe when I was reading so I can imagine why you would think there is more to it, but I can assure you there is not.

usbarbadosslim93
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29 June 2020 - 4:52pm
#3

That's dumb. It sounds like they're enforcing the customs standards for someone visiting a country with a passport that expires in less than six months after arrival. That's lame if accurate.

GenaLouise

auCL-Ed
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30 June 2020 - 5:42am
#4

What alternative do they suggest?

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lvblck
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30 June 2020 - 3:02pm
#5

I always use my passport as proof of ID, however I remember years ago I used it as verification while it was about to expire in like a month and didn΄t have any problems with that.

auGenaLouise
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4 July 2020 - 7:58pm
#6

My apologies for not getting back to you any sooner than this. I went back and had another conversation with Bitstarz about the license issue and screenshot the conversations which I'll upload with the is message. I just wanted to prove that I was not full of s#!t...

9c08144e-83cc-47d8-84ca-651293e4adc3.jpeg
22f0fa93-f873-477c-90f5-e8b54ecde115.jpeg
eecff5f4-cf21-4751-ab31-201f47297708.jpeg
191af68a-7dd4-460a-96bc-ea0c1942cbd3.jpeg
fda321d8-bfee-4334-92cd-70a73d4dc261.jpeg

CL-Ed

auGenaLouise
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4 July 2020 - 8:01pm
#7

They suggested I get a proof of age card which would have taken 2 weeks to arrive and I believe cost about $100... when I have a valid license I just didn't think I should have to do that...

auGenaLouise
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4 July 2020 - 8:04pm
#8

It's absolutely ridiculous and with all the good reports I hear about Bitstarz I would never have thought that they would make such a stupid rule. Let alone not put it on their T &C page.

caWaroftheGods
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5 July 2020 - 4:09pm
#9

I'm with you all the way GenaLouise, this does look and sound absolutely ridiculous. For any casino to throw that poor excuse at a player is appalling.

"Excuses are the nails that built the house of failure "

They should remind themselves of this little saying here lol

auCL-Ed
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6 July 2020 - 6:40am
#10

Far out that is beyond stupid. It reminds me of how some countries won't let you visit unless your passport is valid for more than 6 months, even if you're only going there for a 1 week holiday. I've never understood that and I can't understand what BitStarz are getting at in this case.

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usbarbadosslim93
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7 July 2020 - 1:39pm
#11

Yeah, this is crazy. I don't understand it. Surely Bitstarz understands that this doesn't do them any good PR wise?

doBitStarz
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13 July 2020 - 7:44am
#12

Hi GenaLouise,

Thank you for your query with regards this.
We are sorry to hear about your frustration.
Our support team are following protocols in place and that is for the protection of both the casino and the player with regards this.
We have chatted with the team and we can accept ID/Drivers still with 1+ month validity.
Anything that expires in less than 30/31 days we will need to reject.
Please will you reach out and submit your docs again, based on the above and we would be happy to resolve this for you.

Thanks,
BitStarz

2 CL-Ed, GenaLouise

Representative of BitStarz Casino

auGenaLouise
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25 July 2020 - 4:52pm
#13

My documents are still uploaded, maybe you could see that they are looked at and approved before there is only a month left. i would greatly appreciate your efforts. Thank you

doBitStarz
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27 July 2020 - 9:37am
#14

Thank you, our team will be in contact with you soon.

Representative of BitStarz Casino

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