usdamac33
NewbieNewbie
Joined: 23 Jun 2020
Posts: 2
23 June 2020 - 11:27pm

Juicy Stakes won't pay me out and have closed my account

4 replies • Last post

Not only did they close my account when I verified my account with them, they have $22,540.69 funds of mine they are refusing to pay. I started to do investigation of my own and realize they are posting fraudulent information in their terms and conditions. They've mislead me as a patron and are misleading everyone that accept these terms and conditions and are using the good name of the Gaming of Curacao. They refuse to resolve my issue and won't admit wrong doing about using fraudulent information on their terms and conditions. How can they get away with this? Who can we contact to get this rogue site shutdown or make them pay me my funds they owe me? Someone needs to hold these guys responsible for their actions.

Terms and Conditions

This end user agreement is a legal agreement between You ("You") and Juicy Stakes. The software (the "Software") and the gaming, wagering, sports betting, and/or casino services (the "Services") provided on hxxp://www.juicystakes.eu and, or any other Juicy Stakes branded site, (collectively, the "Sites"), on which You access COMPANY's Services, are being are provided to You by COMPANY on an "AS IS" basis, for Your personal use only. The Sites are internet gaming sites and operate under a gaming license granted by the Government of Curaçao.

GC Complaints Dept
Sun 5/10/2020 6:33 PM

Dear Sir,

We do not license or have anything to do with the above mentioned website. Any site that is licensed out of Curacao will be from 4 different Master License holders. The site will display the seal of the Master License holder that they are operating under which will have a link to their site. We checked the above URL to find that they do not have a seal or mention their license number in their Terms and Conditions. Which is a requirement of the license. We assume the this may be a rogue site that is not properly licensed.

Regards,

Complaints Department

Gaming-Curacao.com

auCL-Ed
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24 June 2020 - 12:51am
#1

Ok first up, just to clear any misapprehensions that you may have. Curacao does not have and has never had a "good name" in the world of online gaming. It is generally regarded by those with experience as a joke jurisdiction that exists for the purpose of collecting licensing fees, not actually regulating the conduct of companies licensed there. Great for a casino that wants to operate anonymously with no oversight, not so great if you're a player with a dispute.

On to Juicy Stakes. Like the Gaming Curacao email says, as far as I can tell from looking at their site there is no link to any kind of license. Usually sites that are licensed will have a seal or link on their page somewhere (usually the bottom) that links to a page issued by the regulator saying that they hold a license and that it is valid. They also do not state a license number that would allow us to know exactly which master sub-licensor they are using, which has to be one of these:

Gaming Curaçao (license 365/JAZ)
Curaçao eGaming (license 1668/JAZ)
Curaçao Interactive Licensing (license 5536/JAZ)
AntillePhone (license 8048/JAZ)

So the fact that Gaming Curaçao does not know anything about them does not mean that they are unlicensed, as they could hold a license with one of the other three. You could try contacting the others to check, but just to reiterate how little care these licensors have, the latter two in that list do not even have websites or publicly available contact information. It's a wonder they even manage to find any customers.

This is all a bit of a moot discussion though. Even if they did hold a license I can assure you that no-one there would be looking to help you get paid. The official dispute resolution procedure in Curacao is "sort it out with the casino yourself". A Curacao license is, for all intents and purposes, equivalent to being unlicensed as far as player protection is concerned.

What was the reason given for them declining your payout? Did they point to a specific term in the T&Cs?

3 hope777, Vanilipas, vomvom12

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auCL-Ed
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24 June 2020 - 6:37am
#2

I tried to find out some more information about their license for you. Below is the live chat transcript. They are exceedingly slow to respond. It took more than 10 minutes from start to finish.

Quote:

Live Support: Hi! Welcome to Juicy Stakes. We will be with you as soon as possible.

Me: Hi there you say that you "operate under a gaming license granted by the Government of Curaçao". Can you give me a link to your license so I know you are legit?

Live Support: Thank you very much for holding. We will be with you in a few moments.

Live Support: We apologize for the longer waiting times. We will be with you shortly.

Jane: Welcome to Juicy Stakes Live Chat service! My name is Jane and I am happy to assist you today!

Jane: Do you have already an account with us?

Me: No. Does that matter? I want to know this before I sign up

Jane: I will be right with you.

Jane: I'm sorry but I do not have that information.

Me: How can you not have information on your license? So you want people to trust you are licensed but you won't prove it?

Jane: I do hear what you are saying and you are welcome to send an e-mail to [email protected]

Me: ok thank you for your help

Jane: You are welcome. Take care and stay safe.

From that I'm concluding that they don't have a license, not even a crappy Curacao one.

2 hope777, Vanilipas

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usdamac33
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Joined: 23 Jun 2020
Posts: 2
5 July 2020 - 10:22pm
#3

What's your suggestion to do then?

auCL-Ed
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6 July 2020 - 4:56am
#4

Realistically there isn't much you can do that isn't going to cost way more than the amount you are hoping to be paid. If you deposited via a credit card, you could contact your bank and file a chargeback to at least get your money back. What was the reason they gave you for denying payment?

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

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