Jokaroom unauthorised transactions

How did they gain access to your information? Did you play at the casino? I've never heard of the casino before. Could be a rogue group. Definitely raise the dispute.

Hi Becky. Here is another thread about Jokaroom on our forum but no complaints that I could see there.

When you say bank account, do you mean the account directly or via a credit or debit card? If it is via a credit card then it is likely that someone has gotten hold of your card details illegally and you will need to cancel the card. On the other hand if it was done via direct bank deposit you should be very concerned about the security of your bank account. People can't just randomly deposit money from your bank account to anywhere online without having full access to the account. If so at a minimum you should be changing your banking passwords, and sorry to say it start taking a careful look at the people close to you who may have gained access to the account.

Either way if I were you I would contact the bank and file a dispute as the bank can recover the money.

Ok so you have deposited at the casino before. That makes things much more complicated. It is unlikely for someone to rob you and randomly deposit money at the very same casino that you have been playing at. So most casinos would start with the assumption that you are trying to recover money after you lost it. It is difficult to know what to say here without knowing more detail.

For example:
- Were the deposits identical amounts to some that you have made previously? i.e. I'm trying to work out whether it is possible you have been double charged previous deposits (should be easy to fix).
- Were the deposits made into your casino account or someone else? If it was your account, you have little hope of getting anything because if it wasn't you then it is someone else with access to your account which is supposed to be under your control. Maybe the casino could give you a list of IP addresses accessing your account which you could take to the police.
- Did the person make a withdrawal? I'm guessing that might be what the $2714 is all about. Perhaps the casino could clarify that if you asked them, and if so perhaps even let you know who/where the withdrawal was made to. Again you could take that info to the police.

As you know, a casino (or any other business for that matter) cannot just take money from someone's bank account without their consent. Deposits are initiated by players not casinos, same as buying something at Amazon or paying a bill. So if you truly know nothing about these charges then you have to assume that someone has gotten access to your bank account, credit card, or casino account.

There could be many different explanations: computer hacking or malware, someone going through your rubbish for documents, or even a dishonest co-worker, friend, or family member.

You're unlikely to get anywhere arguing this with the casino. They are unregulated and breaking Australian law by letting you deposit there, which is reason enough to have the bank refund the transactions anyway. The best thing you can do is contact the bank and file a dispute, which you have done. They should be able to sort it and return your money, irrespective of whether the casino co-operates or not.

In that case all I can advise is to focus on getting a refund through your bank.

I do understand, though it is hard because you're ignoring pretty much every question I ask to try to get more understanding.

You're either allowing them more time to refund the remaining amount or you're not. You haven't stated how long you have been waiting so it is difficult to know how likely they are now to pay it. You need to decide.

Realistically no-one can compel Jokaroom to do anything. They aren't licensed in a jurisdiction or by any regulator that can or will assist you. They are accepting deposits from Australian players which is against the law where you are and where your bank is located. This gives you an out if they decide not to refund everything.

You can wait and see if they pay that last amount to you so you don't charge back something they have already refunded if you want. That's up to you. But if they decide not to refund that money to you, your only option is the bank. There will be a time limit on how long you can wait until charging back through your bank, so keep that in mind.

Hey Becky, what happened in the end?

Hi,
Does anyone know where jokaroom is situated. My transactions are apparently from Cyprus.
I read that they are no longer operational? Can some help?

It looks like they were Curacao "licensed" which is worthless and doesn't say anything about where they operated from. If they are no longer operational you have almost no hope of getting any money out of them.

What are you trying to do Vess79?

CL-Ed wrote:

If they are no longer operational you have almost no hope of getting any money out of them.

Oh they are still operational Ed. The day they closed Jokaroom, I received an email informing me that my account, details etc had all been ported over to "Wildcard City" with no need to verify a new account.
Not sure I want to deposit there anymore.

Oh wow, thanks for the tip Ev_P. That sounds super shady but at least you know who to pursue Vess79. Though somehow I suspect they will deny any connection to the former operation. Just a hunch.