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I did open account with Betswagger and made deposit from my personal bank account. I did win £9000.01 and wanted to withdraw. They requesting to verify your account on the first time of withdrawal so i did provide them with all needed documents.When they reviewed and seen my balance in my account was £9000.01 they banned my account straight away and emailed me by saying they closing my account and refunding my deposits back.I asked why and why they refunding my deposits back worth of £140 instead of my winnings of £9000.01 they simply said we dont need to give you a reason and suggested to read their terms and conditions. I said its fraudly activity as i did everything legaly and fairly ..then they replied by saying there was suspicious activity..i asked what suspicious activity as i did nothing wrong. Then they just emailed that all im getting is deposits refunded and its final decision. Just simply as that they keep my £9000.01 for themselves. Please help me with this ..help me to get my winnings paid out to me.
Many thanks in advance
Welcome Marius, and I am sorry that this has happened to you.
Ok, first up your profile says you're in the UK. From what I can see Betswagger are not licensed by the UK Gambling Commission. All they have is a Curacao "license", which is worth less than the paper it is written on. They are breaking UK law by allowing you to pay there, and you have no recourse if they rip you off as Curacao has no consumer protection or dispute resolution service.
Stick to UKGC licensed casinos in future. They aren't perfect by a long shot, but at least if you have a problem you have an official dispute resolution process and legal avenues to pursue if that fails.
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Thank you.I learnt it hard way,just sad thing is why people in UK are allowed to fall for this,anything to do with Curacao should be banned.Now they scam and this country do nothing about it.Apart that i hope what goes around that turns around one day.Thank you for your reply
If you can't resolve under a gaming licence, please be aware that all companies will also be governed by corporate law and in many cases consumer law.
Not having a gaming licence is no excuse for them to get off scott free - in fact it should make a corporate law infringement a slam dunk. For £9,000 pounds, it may be worth taking to a lawyer.
Thank you..i think you made a good point.9K is a lot of money and even if i get half of it after all the hassle,still a win.
Your welcome, I'm dealing with a $150k (~£75k) issue with ignition at the moment and getting a lot of value from my lawyer.
Understand we're in different countries but feel free to reach out if any questions.
I hate to say this, because it should be right but you've got very little hope with a lawyer Marius. You're dealing with a casino owned by unknown people in an unknown country running a site through a Curacao shelf corporation that in many other cases would be legally owned by another shell corporation in another uncooperative jurisdiction. By the time you untangle that mess, if it is even possible, you would be well past £9000 in legal fees. By all means ask someone, but I can guarantee you that it will not be as simple as Kgoods seems to think.
you probably right..but knowing all that why the whole world allows that to happen..its same like i would walk into your house,take your money and walk out,why i get prison sentence and police will find me anywhere in the world,but scammers as these just allowed to keep stealing people's money.So wrong
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