ussportsstar19931992
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4 May 2020 - 5:52pm

Bovada trying to steal $6600 from me

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I signed up for Bovada 10 days ago now. I used bitcoin for an initial withdrawal and also took a welcome bonus. I lost initial deposit and deposited another $490 with bitcoin.

I ended up working my bonus up to $3700 and requesting a withdrawal... this is where the trouble begins. They made a big deal about verification and I submitted every possible item they needed. They ended up unlocking my account and I verified with them several times that things were good to go.

I ran my account up to $6700 and now they have locked it and permanently deleted account citing bonus abuse. I also received an email stating that bonuses are only for rec betters.

I've tried multiple times to get my money and they said no can do. Please help someone!

ussportsstar19931992
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7 May 2020 - 2:23am
#31

That's awesome. Thanks

krcoolsongss
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7 May 2020 - 2:47am
#32

Bovada is doing the same things over and over. We can know this incident because you let us know here. There should be hundreds of players of which money are seized every months.

Good luck on your withdrawal!!!

ussportsstar19931992
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7 May 2020 - 2:50am
#33
coolsongss wrote:

Bovada is doing the same things over and over. We can know this incident because you let us know here. There should be hundreds of players of which money are seized every months.

Good luck on your withdrawal!!!

Thank you! It's sad because I am a player who sticks to bitcoin and plays by the rules. I really enjoy betting options on Bovada. It's crazy how they are treating people

auCL-Ed
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7 May 2020 - 7:50am
#34

I think Reckless is right in what he is saying. They do have that max 50% of your bonus clause you were over it after that first deposit and bonus, which is technically a bonus rules violation. As per this clause:

Quote:

10. Unless stated otherwise on the specific bonus landing pages, all bonuses have a max bet restriction relative to the deposit amount. Failure to adhere to this 'max bet' rule may result in account closure, forfeit of the Bonus and any winnings generated during the wagering of the Bonus.

Any wagers using deposited funds or bonus funds prior to bonus completion are subject to the following maximums:

Casino max bet per wager - 20% of deposited amount
Sports max bet per wager - 50% of deposited amount

However you more or less zeroed your account after that. I say "more or less" because there looks like there was still 11 cents in the bonus balance. I suspect it may be the root of the problem. I can't find anything in their bonus terms on the topic - some casinos equate any balance under $1 as bonus finished while others require you to completely zero out. As you didn't zero the balance their systems may still have the bonus terms applied and then you would have broken them subsequently with the big bets after your second deposit.

I've replied to your PM sportsstar19931992 so send the spreadsheet to that email address I sent you so we can analyse it and see if we can make a good case to get you paid.

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ussportsstar19931992
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7 May 2020 - 1:26pm
#35

Thanks for all the help. I have sent that over to the email.

ussportsstar19931992
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7 May 2020 - 5:42pm
#36

I would assume that .11 technically should have ended that first bonus. I don't think there was any other possible way to get rid of the 0.11 was there? I'm pretty sure minimum bet is $1 and I don't believe anything in the casino would let me bet .11. If that is really what this is about it even becomes more ridiculous!!

The sad part is, no one at Bovada will tell me what was violated or what transaction violated the terms. I just want a deeper understanding and their customer support is about as useful as a damn bucket of water and you have a large grease fire!

auMatthew
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8 May 2020 - 1:10am
#37

I would caution against assuming that the action following "bonus abuse" is any safer than action within the bonus. They could still say that you abused the bonus and as a result the account closure is justified regardless of any following action.

Of course, I hope that is not the case.

auCL-Ed
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8 May 2020 - 2:43am
#38

Yeah. I have written them a long email and sent you a copy sportsstar19931992. We'll have to wait and see what comes back.

Matthew

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ussportsstar19931992
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8 May 2020 - 2:55am
#39
Matthew wrote:

I would caution against assuming that the action following "bonus abuse" is any safer than action within the bonus. They could still say that you abused the bonus and as a result the account closure is justified regardless of any following action.

Of course, I hope that is not the case.

Yeah Ik what you mean. I'm hoping they can see past the terms of the 50% or greater bet amount. That is a ridiculous rule, but I get what it protects from. It's just sad what this is doing to an innocent gambler looking for some entertainment.

ussportsstar19931992
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8 May 2020 - 2:56am
#40
CL-Ed wrote:

Yeah. I have written them a long email and sent you a copy sportsstar19931992. We'll have to wait and see what comes back.

Appreciate it! Thank you for all the help. Excited to hear back

ussportsstar19931992
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9 May 2020 - 11:40pm
#41

I wanted to provide an update here. I have been chatting with Bovada live chat throughout the day. A few things have become clear:

1. They have cited me on violation of term 6.8 Abuse of Bonus. The terms state this:
"6.8 Abuse of Bonus Programs. Bonus programs are intended for recreational bettors only. Professional players or players considered, in our sole discretion, to be abusing the bonus system by any means may have bonuses revoked and be subject to further sanctions. Bonus abuse may be defined as (but not restricted to) clients cashing out for the purpose of re-depositing, depositing on top of an existing balance, or referring new accounts that they are using themselves. Sanctions may be in the form of increased rollover requirements or loss of bonus privileges altogether for the offending Account as well as any linked Accounts. We reserve the right to restrict eligibility for special offers and bonuses when necessary. This includes (but is not limited to) placing geographic restrictions on match bonuses due to bonus abuse. Please refer to the Help section for further information regarding additional details concerning the eligibility, conditions, terms and usage of bonuses offered."

This is also really odd as I'm certainly not a professional and have lost my ass anywhere that I have played ha. There is also nothing in the terms that says seizure of funds or closed account, just simply that I wouldn't be able to use bonuses.

2. The chat support acknowledged that my 2nd deposit was completely free from any bonus tied to it. Meaning that my winnings of $6600 were seperate of any sort of bonus.

It's becoming more and more clear that they are just trying not to pay me. I have done nothing wrong and won my funds fair and square. CL-Ed thanks for all of your help with this so far.

auKgoods
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10 May 2020 - 8:39am
#42

Seems pretty clear at this point that ignition is running a fraudulent operation.

auCL-Ed
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11 May 2020 - 6:32am
#43

Please stop posting the negative stuff about them until we hear one way or the other from their management, then you can go for your life either way. When we're in the midst of trying to convince them to pay you, even though you may have broken one of the terms there, it doesn't help because we're more or less asking them to do you a favour. Thanks

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ussportsstar19931992
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11 May 2020 - 8:14pm
#44

I'm not being negative at all. I'm stating facts and they know that. Everyone I talk to at Bovada has no answers it's just the run around. They know they are wrong. But I'll gladly avoid any further contact or complaining. Thanks for your help

ussportsstar19931992
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17 May 2020 - 5:27am
#45

3+ weeks no real update as of now. Account still locked and $5700 seized... as they did refund initial deposit

auCL-Ed
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21 May 2020 - 6:18am
#46

Finally we have an update on this one. We've been working on this issue behind the scenes for a couple of weeks now and have traded emails back and forth a few times with people in what they call their Player Advocacy Department. I've sent sportsstar19931992 a private message but for everyone else waiting to see how this turned out, this is the result.

They confirmed that the oversized bets after claiming the bonus and the 11 cents left over in the bonus balance were reasons that could have been used to void the winnings. However they were not ultimately the reason. They stated that the account was closed for other reasons including the creation of multiple accounts in order to claim the same bonus multiple times. Obviously that is explicitly against the terms at Bovada (and indeed just about any other casino) and is not something we can condone.

Presumably sportsstar19931992 you're going to deny it, as everyone who asks us for help that is accused of multi-accounting swears they didn't do it. To be fair we have no way to verify or deny the accusation one way or the other. If you truly did not do it then you have my sympathy. If you did, then you've wasted our time.

As for whether we should believe Bovada's explanation, all I can go by is past history where we've dealt with cases of players being accused of multi-accounting there. They have sometimes reversed their decision when we have mediated so I am satisfied that they do take our enquiries seriously and take a second look when prompted.

I'm sorry we couldn't do any more for you sportsstar19931992.

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ussportsstar19931992
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21 May 2020 - 8:37am
#47
CL-Ed wrote:

Finally we have an update on this one. We've been working on this issue behind the scenes for a couple of weeks now and have traded emails back and forth a few times with people in what they call their Player Advocacy Department. I've sent sportsstar19931992 a private message but for everyone else waiting to see how this turned out, this is the result.

They confirmed that the oversized bets after claiming the bonus and the 11 cents left over in the bonus balance were reasons that could have been used to void the winnings. However they were not ultimately the reason. They stated that the account was closed for other reasons including the creation of multiple accounts in order to claim the same bonus multiple times. Obviously that is explicitly against the terms at Bovada (and indeed just about any other casino) and is not something we can condone.

Presumably sportsstar19931992 you're going to deny it, as everyone who asks us for help that is accused of multi-accounting swears they didn't do it. To be fair we have no way to verify or deny the accusation one way or the other. If you truly did not do it then you have my sympathy. If you did, then you've wasted our time.

As for whether we should believe Bovada's explanation, all I can go by is past history where we've dealt with cases of players being accused of multi-accounting there. They have sometimes reversed their decision when we have mediated so I am satisfied that they do take our enquiries seriously and take a second look when prompted.

I'm sorry we couldn't do any more for you sportsstar19931992.

Bovada is lying out of their ears! I did in fact create multiple accounts (both were made in same day and unintentionally) but I alerted them of this the exact same day they were created. This was resolved within a week due to sending in verification and multiple conversations with their team. They assured me that my account was cleared moving forward. So not sure that that is a fair reason to say my funds were seized.

Bunch of scums

usms71730
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21 May 2020 - 8:17pm
#48
auKgoods
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22 May 2020 - 1:56am
#49

I'm having problems with ignition casino since a request on May 1st. Related site to bovada and cafe casino

auCL-Ed
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22 May 2020 - 5:05am
#50

ms71730, in general you should start a new thread for your specific issue instead of jumping on the end of someone else's. I've done so for you here: Cafe Casino delay

Come on Kgoods. Be honest. We have established that you have a problem that is of your own making because you're inexplicably refusing to provide the casino proof of your identity after winning a huge jackpot. That is not typical of anything anyone else is going through and frankly is one of the most bizarre things I've ever seen here. Anyway it is your choice, but please don't go pretending that it is indicative of being ripped off or that it bears any relevance to anything anyone else is complaining about.

Matthew

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auKgoods
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22 May 2020 - 11:11pm
#51

CL-Ed - you have not established I have a problem of my own making. Ignition casino has frozen my account and have not provided any explanation or service.
In regards to documents, the only thing that was made clear by ignition, was that supplying them would NOT unlock my account or provide access to my funds.

ussportsstar19931992
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23 May 2020 - 12:46am
#52

Bovada sucks they are a joke, I'll never not play at a bitcoin book again. CL-Ed anything else I can do about these scum bags?

usReckless Bets
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23 May 2020 - 7:12pm
#53
sportsstar19931992 wrote:

Bovada sucks they are a joke, I'll never not play at a bitcoin book again. CL-Ed anything else I can do about these scum bags?

Don't create multiple accounts and violate bonus terms? I follow the rules and have never had an issue withdrawing...

usReckless Bets
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23 May 2020 - 7:15pm
#54
Kgoods wrote:

CL-Ed - you have not established I have a problem of my own making. Ignition casino has frozen my account and have not provided any explanation or service.
In regards to documents, the only thing that was made clear by ignition, was that supplying them would NOT unlock my account or provide access to my funds.

As has been explained several times at this point, providing proof of your identity is the first step in several checks which is why they're not going to promise that simply providing your ID will unlock your account. Any reasonable, honest person in your position would be chomping at the bit ready to provide their identification in order to redeem a 6-figure jackpot.

What they did is no different from a physical slot machine locking up after a jackpot for win and player verification. Either get over your weird, baseless suspicions and provide the info requested to redeem your jackpot or quit whining about completely standard and reasonable requests from the casino.