Hallmark Casino Will Not Pay Me My Winnings

Hey Steve. I'm sorry to hear you're having issues with these guys. I'm not familiar with them, so I don't know their history. You say they've already paid you one time? If so, you may want to just keep on them. Keep polite as not to piss them off, but keep on them. Chances are you'll eventually get your money.

I know it sucks, but that's probably your best bet right now. Sadly, most of these sites are offshore joints that don't have to answer to anyone. Try to stick to well-regarded sites in the future to avoid these headaches.

I've never heard of these guys either. However after a little digging I found that they have an affiliate program for people to refer players to their casino called Affiliates Shark (yeah dumb name). The T&Cs for that affiliate program are word for word identical, aside from replacing the program name, with another program called Ace Revenue. And that program is part of the network of a well known rogue operator that has been ripping people off for almost as long as online casinos have been in business.

So I don't know what to conclude from that. Either they have just lifted the T&Cs from a competitor who is known as being one of the worst of the worst and kept everything else identical, or they are another part of the same operation.

They look to be a Rival white label site with games from Betsoft too (who we class as a rogue game supplier). Most such sites are basically "rent-a-casinos" for people with not much money who profit share with the white label supplier in return for doing the marketing to attract players.

Looking at their T&Cs I can see straight away that they are not a well funded operation and that they don't like paying out.

Quote:

The minimum payout/withdrawal from the casino is of $100.00 USD depending on your available payout options and methods.

The maximum payout/withdrawal per week is of $2,000.00 USD unless otherwise stated or agreed.

All standard withdrawal requests will be reviewed and approved, or denied, within 3 business days of your request. Your payment will be sent within 7 business days after approval.

They offer "fool's gold" big bonuses because they all restrict the amount you can win after claiming a bonus:

Quote:

Unless otherwise stated, all bonuses must be wagered a minimum of 20 times Slots; 50 times for All Allowed Table Games and Video Poker with 10 x Max Cashout. The maximum withdrawal amount from any Deposit bonus is ten times the face value of the deposit amount.

They are Curacao "licensed" which means effectively unlicensed. You may as well print out your complaint to Gaming Curacao and flush it down the toilet for all the good it will do.

There isn't much else you can do other than keep pestering them to pay and cross your fingers.

Did you claim a bonus with your deposit that resulted in this win? If that's the case, then make sure you didn't breach any terms of theirs and as Ed said, be persistent and keep asking for your funds. I've played there once but with a no deposit bonus, so I don't really have much experience to share.

I too am having a problem cashing out from hallmark casino and i am completely annoyed this is my second request for withdrawal my first was a few weeks ago for 500. Which they advised me that the withdrawal had to be 500 or more and they wanted a copy of the card used make my deposit an authorization signed regarding that card and a copy of my identification and a copy of my utility bill as well as bank routing and account number for the withdrawal to be wired to. And i received nothing from them after many emails no respose no withdrawal.

I then went back on my account and continued to play and inceeased my account balance from 599 t0 1599. I them again requested a withdrawal after 4 days i was now told there was issuees with my withdrawal basically sayimg because they gave me a welcome bonus and a deposit bonus that my withdrawal was now voided.

I received the bonus codes from hallmark casino to my email why send me the codes and then void my winnings for using them which by the way the bonus coins were gone fairly quickly as im sure they could view the account and see that clearly not to mention they were much lower to begin with than tje amount in my account which i fairly won and when i requested the wothdrawal i left 599 still rrmaining in the account after they cancelrd my withdrawal request they also deleted the.remaining 599 dollars that was in the account.

How is this fair and why have live chat tell me to send all of the personal info and then tell me there is a problem with what they sent me in the first place . I have a friend who also had his enttire account deleted after a requset for.withdrawal and how can they simply delete the entire amount.that i won honestly and of the free coins were such an issue why.cant they see clearly that those were gone very early on and i played fair and inceeased my balance fair.

so how can they legally just take away all of the.winnings i simply dont understand it seems they make it next to impossible to withdraw funds. I have the email correspondence from them however i do not know how to send those emails as attachments to you on thos site. i am jist feeling like i am not alone and there are other people woth similar issues so i felt the need to respond good luck i do hope you receive your winnings it just seems toe that they have made it extremely difficult at every angle.

ithnkpositiv wrote:

so how can they legally just take away all of the.winnings

"Legally" the casino set themselves up and operate from some tinpot island jurisdiction such as Curacao that does not care what they do so long as they pay the licensing fee. So they make sure they don't allow locals to play on their site, and then do whatever they want without any repercussions aside from bad publicity on sites like this. Sadly there is no regulation or legal enforcement to stop them ripping people off.

ithnkpositiv wrote:

i simply dont understand it seems they make it next to impossible to withdraw funds

Yes, that is a well oiled part of the scam. If they make it a difficult and annoying process that delays withdrawals for weeks or months, some players give up and never return, while others reverse their withdrawals and lose their money in an attempt to win more. It is all very calculated and deliberate.

Just wanted to thank the site and other players for their posts. Was about to make a deposit because the the large bonus and low 20x play through. I have been doing well at ignition and bovada so I have been looking for other reliable casinos. Guess they are hard to find without ridiculous rollovers.

Well done two082. Always remember that old saying that "if it looks to good to be true it probably is". It is very relevant with online casino bonus offers.