usStevek55
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Joined: 24 Mar 2020
Posts: 3
24 March 2020 - 10:47am

Hallmark Casino Will Not Pay Me My Winnings

4 replies • Last post

Hello, I have a $2000 withdrawal already approved by Hallmark Casino for almost 6 weeks or more. I have already been paid a $1250 withdrawal but now I am getting the runaround. Any suggestions on how I can get my money would be greatly appreciated as I am at my wits end. Thanks

usbarbadosslim93
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24 March 2020 - 4:02pm
#1

Hey Steve. I'm sorry to hear you're having issues with these guys. I'm not familiar with them, so I don't know their history. You say they've already paid you one time? If so, you may want to just keep on them. Keep polite as not to piss them off, but keep on them. Chances are you'll eventually get your money.

I know it sucks, but that's probably your best bet right now. Sadly, most of these sites are offshore joints that don't have to answer to anyone. Try to stick to well-regarded sites in the future to avoid these headaches.

usStevek55
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Joined: 24 Mar 2020
Posts: 3
24 March 2020 - 9:00pm
#2

I have dealt with a lot of online casinos and these guys are the worst with lies and jerking me around constantly for almost a month and a half. I did put in a complaint with the Curacao gaming commission and let them know that even though I know it will probably not do anything. I am just very frustrated. I have had people pay slow before but I do not even think I will get my money in this case. I also have another $2k waiting to withdrawal but cannot because of this transaction. Unreal.

auCL-Ed
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25 March 2020 - 3:36am
#3

I've never heard of these guys either. However after a little digging I found that they have an affiliate program for people to refer players to their casino called Affiliates Shark (yeah dumb name). The T&Cs for that affiliate program are word for word identical, aside from replacing the program name, with another program called Ace Revenue. And that program is part of the network of a well known rogue operator that has been ripping people off for almost as long as online casinos have been in business.

So I don't know what to conclude from that. Either they have just lifted the T&Cs from a competitor who is known as being one of the worst of the worst and kept everything else identical, or they are another part of the same operation.

They look to be a Rival white label site with games from Betsoft too (who we class as a rogue game supplier). Most such sites are basically "rent-a-casinos" for people with not much money who profit share with the white label supplier in return for doing the marketing to attract players.

Looking at their T&Cs I can see straight away that they are not a well funded operation and that they don't like paying out.

Quote:

The minimum payout/withdrawal from the casino is of $100.00 USD depending on your available payout options and methods.

The maximum payout/withdrawal per week is of $2,000.00 USD unless otherwise stated or agreed.

All standard withdrawal requests will be reviewed and approved, or denied, within 3 business days of your request. Your payment will be sent within 7 business days after approval.

They offer "fool's gold" big bonuses because they all restrict the amount you can win after claiming a bonus:

Quote:

Unless otherwise stated, all bonuses must be wagered a minimum of 20 times Slots; 50 times for All Allowed Table Games and Video Poker with 10 x Max Cashout. The maximum withdrawal amount from any Deposit bonus is ten times the face value of the deposit amount.

They are Curacao "licensed" which means effectively unlicensed. You may as well print out your complaint to Gaming Curacao and flush it down the toilet for all the good it will do.

There isn't much else you can do other than keep pestering them to pay and cross your fingers.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

lvblck
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2 April 2020 - 10:41pm
#4

Did you claim a bonus with your deposit that resulted in this win? If that's the case, then make sure you didn't breach any terms of theirs and as Ed said, be persistent and keep asking for your funds. I've played there once but with a no deposit bonus, so I don't really have much experience to share.

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