Box 24 casino refused to pay my withdrwal of $8000 (2x $4000) withdrwal requests

This has been playing out for three weeks now. Ilthe casino refuse to communicate with me or look at the facts Agian . I have gone thru enough with the lies and misconduct this casino has delt to me and don't know what to do.

This is what happened....

At 3pm I claimed the free pirate chest promo which I earnt by making a deposit earlier that month.

I'll explain this bonus,
With the pirate chest bonus it is a promotion where if you make a deposit of $25 in the promotional period, which runs the whole of February, you can claim a mystery bonus everyday of the promo period. Bonu sis usually free chip, free money or free spins.

If you happen to make further deposits, you can claim an extra pirate chest on the day of deposit and it's a separate chest called a deposit bonus chest. Also has same rewards which is won when you click on chest.

So I claimed my daily free chest which I earnt from making a deposit previously in promo period, so not so much a free bonus as it's only available to depositers who depsoit to activate it during promo period! So yeah at 3pm I claimed chest and lost my bonus winnings. I decided to depsoit 5:21 pm on same day of 19.02.2020.

I win 11 thousand nearly 12 thousand  at 8:04pm smae day 19.02.2020.

I was playing $1.50, bet in acient giants, during free spins,but free spins from my generated game play from getting 10 diamonds and winning the free spin feature using my own deposited balance.
. You can see that the time I won in my SCREENSHOT of the moment I completed my free games, I generated by Winning the feature by getting 10 diamonds as game pay table shows is how to get the free spins,anyways they are saying that I won off a free no deposit bonus.The team at box 24 state that any bonus from deposits are cash able and only no depsoit bonus are 100max cashout.

I argue that if I won of chest bonus they are in fact deposit generated bonus as players who don't deposit cat claim the chests. But I stand by the actual facts in this case which is I claimed a free chest before depsoit g and before winning and claimed a chest after depositing which gave me 10 free spins which I didn't use in the game I won from.

I also draw attention to the betting amount at th time of winning which is $1.50 bet. Free spins aren't at that high of a bet whi h proves wa sindeed playing money not free bonus as they state.

They acknowledge my deposit at 5:21pm and even say I claimed amd played my depsout chest 10 fs soon after I deposit at 5:30pm. I than went on to play for 3 hours, 3 hours of wagering and winning from my deposit money before finally winning in a different game at 8:03pm, a different game to which my fs were played 3 hours earlier.

They refuse to email me back in regards to this matter and Infact 7 days after my withdrwal request, I contact them after seeing they had cancelled both my $4000 withdraw requests and honouring $100, they never sent me a email to inform me and have sent me two emails back in 3 weeks of my constant emails, and always they refuse to see or look into my issues and I put it all out for the to see the evidence.

As you'll see in my photos.:
*deposit history
*withdrwal history
* withdrwal requests
*winning screenshot take right after winning showing my money balance before winning it's added to my balance showing I wa in fact playing my money and you'll see tile in top corner and that I was paying $1.50 bets not free bonus spin bets which are 50c if that.

I never got a email on the day 27.2.2020  the accounts department decided to cancel my wothdrwal, 2 withdrwal of 4k each from account saying my depsoit was forfeited and only 100 was sent to my account, which never arrived might I add. 

I played my $25 deposit for 3 hours withit fluxuating up winning and down losing some not all of it and then winning building it up and then finally winning nearly 12 thousand on ancient giants playing $1.50 bets

Casino rules and policy's :

¶ NO deposit bonus are 100 max cashout

¶ depsoit bonus are no max cashout

¶ depsit Winnings are no max cashout

¶ All withdrawals are limited to $4000 week, so many request scan be pending waiting approval however only one withdrwal was expected to being reviewed and aproved each week as per cashout weekly limit.

¶ I was playing my cash balance which is no max cashout but withdrwal limits apply but I was put into wrong category and given the ruling of $100 Max cashout a sthey say it was a no deposit bonus.

I depsited same day and  know that I was playing my deposit amount at time of win and regardless depsit bonus is always 100% cashable says the casino rules and chat staff as seen in chat screenshot.

The fact that accounting have made a mistake is stressful and disappointing but for me to only be able to get this sorted with the very department that failed me and failed to be truthful is disgusting. 

I had no email from them about this cancelled withdrwal, I recieve dishonest and untrue response a week after I emailed them asking it to be revised which is 2 weeks since I won, and they didn't revise anything or see my evidence I provided and I can  tell that by their response of free no deposit bonus rule crap they quoted . . 

They made a mistake and refuse to solve it or look into this matter in a timely manner if at all.

I was so glad I won this money it would of changed my life as a single mum, for myself and my children. I was a loyal customer and had many new customers form my friends and family playing at this casino due to my recommendation and feel hurt and betrayed by the way I'm being treated. 

I was going to purchase a car so myself and my 3 kids don't have to endure the 17klms a day that we walk or bike ride. With my youngest sons heath problems and my own bad hip, this is painful and a battle we face everyday.

This was going to change that. And I stupidly told my kids we are going to be getting a car which would be ending our struggles and I have to try explain to them that due to lies we no longer going to catch the break we so badly deserve and have Waited for so long.

If I didn't win off my depsoit and claimed a fee bonus, I would understand this descion but this isnt the truth. So I find it hard to accept. I follow the rules why are they allowed to base the decision to take away my winnings, on false unsupported claims?