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I was on roo casino playing the golden rat and it crashed during free spins (golden coins), when I eventually got back in free spins were gone the $300 I had currently won was gone the screen was clear to get more coins and still had free spins left . Now a day later and they still don't have a resolution I think it's gone and I won't get it back
WaroftheGods 
Slots Fan Were you playing with a match bonus or bonus funds at the time this happened? If so you should check their t&c to see if you may have broke one or some.
If you were playing with real money, no bonuses at all, and that casino is a straight shooter, plays by the book sort of place, then they should figure it out and return everything that was lost of yours.
samnic 
NewbieIt was my money no bonuses the thing is winnings could have ended up in excess of $500 maybe even 1k have heard all sorts of excuses so far
Matthew 
Bronze PlayerSounds like a good reason to never play there again, I wouldn’t.
WaroftheGods Slots FanSounds like a good reason to never play there again, I wouldn’t.
Completely agree with you there.
In their listed T&C there should be something outlining what is expected of them/you and what should happen in the event of a game crashing. I'm sure your answer will be found in that paragraph or two.
I'm sorry this is happening to you, it's tough when you know you rightfully won money and some ass hat takes it from you for no good reason other than they are dirty thieves. I wish you luck, I hope you get your money back plus some
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