ausamnic
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Joined: 24 Jan 2020
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24 January 2020 - 9:01am

Game crashed during free spins

4 replies • Last post

I was on roo casino playing the golden rat and it crashed during free spins (golden coins), when I eventually got back in free spins were gone the $300 I had currently won was gone the screen was clear to get more coins and still had free spins left . Now a day later and they still don't have a resolution I think it's gone and I won't get it back

caWaroftheGods
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24 January 2020 - 10:03am
#1

Were you playing with a match bonus or bonus funds at the time this happened? If so you should check their t&c to see if you may have broke one or some.
If you were playing with real money, no bonuses at all, and that casino is a straight shooter, plays by the book sort of place, then they should figure it out and return everything that was lost of yours.

ausamnic
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Joined: 24 Jan 2020
Posts: 2
24 January 2020 - 10:13am
#2

It was my money no bonuses the thing is winnings could have ended up in excess of $500 maybe even 1k have heard all sorts of excuses so far

auMatthew
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24 January 2020 - 12:33pm
#3

Sounds like a good reason to never play there again, I wouldn’t.

caWaroftheGods
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27 January 2020 - 11:42am
#4
Matthew wrote:

Sounds like a good reason to never play there again, I wouldn’t.

Completely agree with you there.
In their listed T&C there should be something outlining what is expected of them/you and what should happen in the event of a game crashing. I'm sure your answer will be found in that paragraph or two.
I'm sorry this is happening to you, it's tough when you know you rightfully won money and some ass hat takes it from you for no good reason other than they are dirty thieves. I wish you luck, I hope you get your money back plus some

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